Associate Director - Insurance Operations

Marsh McLennan; Mumbai; Hybrid; INR 4,000,000 - 8,000,000; Full time

Job summary

Marsh Risk in Mumbai is seeking an Associate Director - Insurance Operations to lead operations management and people leadership in a hybrid role. You will collaborate with senior leaders, drive strategic initiatives, and build training programs to enhance performance across insurance processes.

Ideal candidates bring 8–10 years of leadership experience, strong English communication, and proficiency in MS Office.

Qualifications

• Minimum bachelor’s degree preferred.
• English is essential; strong written and verbal communication.
• Excellent communication skills both verbal and written.
• Proficient in Excel, Word, Outlook, and Access.
• 8–10 years of experience in team leadership and people management.
• Data-driven mindset for decision making; strong stakeholder management.
• Change management experience and ability to design training initiatives.

Responsibilities

• Collaborate with senior leadership to drive operational efficiency in insurance processes.
• Support transformation of operations to meet market demands and client needs.
• Share insights and best practices in internal and external forums.
• Develop training programs to empower teams and improve performance.
• Oversee information exchange among internal teams, clients, and strategic partners.
• Serve as escalation point for complex inquiries and issues.
• Lead change management initiatives during operational transformations.
• Align resources and investments with strategic goals.
• Monitor and review team performance; provide constructive feedback.

Skills

English

Communication

Data-driven

Stakeholder management

Problem solving

Presentation

Education

Bachelor's degree

Tools

Excel

Word

Outlook

Access

Job description

Company:

Marsh Risk

Description:

We are seeking candidates to join our Fiduciary Invoicing team, a part of our Risk business at Marsh based in the Mumbai office. This is a hybrid role that requires working in the office at least three days a week.

Associate Director - Insurance Operations

What can you expect?

Operations Management

• Collaborate with the senior leadership to develop and implement strategic initiatives that enhance operational efficiency and effectiveness across various insurance processes.


• Support the transformation of operations to meet evolving market demands and client expectations, contributing to Marsh's position as a thought leader in the insurance industry.


• Act as a key contributor in sharing insights and best practices through internal and external forums. Facilitate discussions on emerging trends, innovative solutions, and the future of insurance operations.


• Work closely with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance.


• Build and maintain strong relationships with global leadership to foster trust and facilitate seamless communication.


• Oversee the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners.


• Serve as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues.


• Lead change management initiatives to ensure smooth transitions during operational transformations.


• Develop and implement strategies that prepare teams for change, minimize resistance, and maximize engagement, ensuring alignment and communication among all stakeholders.


• Assist in managing the Cost and Service teams, contributing to the development of both short-term and long-term financial and operational plans.


• Ensure effective utilization of resources and alignment of investments with strategic goals.


• Proactively evaluate team performance, providing constructive feedback and conducting performance reviews.


• Champion a culture of continuous improvement by establishing mechanisms for sharing best practices and driving innovation within the team.

People Management/ Development

• Collaborate with HR to design and implement a comprehensive Talent Management strategy that aligns with organizational goals, focusing on succession planning and leadership development across multiple teams


• Mentor and develop Team Leaders and Operations Managers, providing guidance on effective team management, conflict resolution, and performance optimization.


• Lead change management initiatives to ensure smooth transitions during organizational changes, providing support and resources to team leaders to help them manage their teams effectively.


• Champion initiatives that promote employee engagement and satisfaction, ensuring a positive work environment that encourages collaboration and innovation.

Qualifications

• Minimum bachelors degree preferred

Skills

• Languages: English is essential


• Excellent communication skills both verbal and written


• Excellent computer skills and proficient in excel, word, outlook, and access

To be successful in this role, you will need:

• A minimum of 8-10 years of experience in team leadership and people management, preferably within the general insurance industry.


• A data-driven mindset with a strong ability to make informed decisions based on analytics.


• Exceptional communication and presentation skills, with the ability to engage effectively with diverse audiences.


• Proven problem-solving capabilities, with a proactive approach to identifying and addressing challenges in a fast-paced environment.


• Strong stakeholder management skills, with a focus on building collaborative relationships across departments.

What makes you stand out?

• Experience in change management and implementing training programs.


• Familiarity with Marsh Specialty's systems and processes.


• Relevant certifications in insurance or management.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, re