Associate Director – HR Business Partner (AD HRBP)

Prochant India; Chennai District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Prochant India is seeking an Associate Director – HR Business Partner to lead strategic HR initiatives across its HRBP team. The role focuses on reducing attrition, driving retention, engaging leadership, and aligning people strategies with business objectives in a large-scale service operation.

The successful candidate will partner with senior leaders to stabilize the workforce, manage employee relations, and drive organizational development.

Qualifications

• 15+ years of HR experience with significant experience in strategic HR business partnering.
• Strong HRBP experience in ITES, BPO, or large-scale service-oriented organizations.
• Demonstrated success in attrition management, employee retention, and workforce stabilization, preferably in high-volume environments.
• Experience partnering with senior leadership and managing complex employee relations matters.
• Demonstrated expertise in performance management, talent management, and organizational development.

Responsibilities

• Partner with senior leaders to develop HR strategies aligned with business goals.
• Drive attrition control and employee retention initiatives by identifying drivers and implementing retention plans.
• Monitor attrition trends across teams and recommend actions to improve stability.
• Lead talent management, succession planning, leadership development, and performance programs.
• Develop and implement employee engagement, recognition, and culture-building initiatives.
• Analyse HR metrics to support data-driven decision making.
• Collaborate with Talent Acquisition and leaders on workforce planning and hiring needs.
• Lead HR dashboards, attrition reports, and strategic reviews for senior leadership.

Skills

Attrition control

Employee retention

Leadership coaching

HR analytics

Stakeholder management

People management

Education

Bachelor’s degree in HR / Business Admin

MBA / MSW in HR preferred

Tools

HRMS platforms

Excel

Job description

Associate Director – HR Business Partner (AD HRBP)

Shift: UK Shift (2:00 PM IST – 11:00 PM IST)

Experience: 15+ Years

Department: Human Resources Business Partnering

About Prochant

Prochant is a leading healthcare revenue cycle management organization delivering technology-enabled solutions and operational excellence to healthcare providers across the United States. We help healthcare organizations optimize revenue cycle performance through expertise in Intake Operations, Medical Billing, Accounts Receivable Management, Denial Management, Revenue Recovery, Quality Assurance, Analytics, and Process Excellence.

Role Overview

Prochant is looking for an experienced Associate Director – HR Business Partner (AD HRBP) to lead strategic HR initiatives and drive organizational effectiveness across its healthcare RCM operations.

This leadership role will partner closely with senior business leaders to align HR strategies with business objectives, improve employee engagement, strengthen leadership effectiveness, and drive talent management and organizational development initiatives.

A key priority for this role is proactively managing and reducing employee attrition, improving retention, and building a stable, engaged workforce across business operations. The successful candidate should be capable of identifying attrition drivers, developing effective retention strategies, and partnering with operations leaders to improve employee experience and workforce stability.

The ideal candidate will have extensive HR business partnering experience in ITES, BPO, or other large-scale service-oriented organizations. Experience in the US Healthcare or Healthcare Revenue Cycle Management (RCM) industry is highly preferred. A strong track record of controlling attrition, improving retention metrics, managing employee relations, and driving people strategies in high-volume operational environments is essential.

Key Responsibilities

• Partner with senior business leaders to develop and execute HR strategies aligned with organizational goals and business priorities.
• Drive attrition control and employee retention initiatives by identifying key attrition drivers, analyzing exit trends, and implementing targeted retention strategies.
• Partner with operations leaders to monitor attrition trends across teams, functions, tenure groups, and employee segments, recommending corrective actions to improve workforce stability.
• Develop proactive retention plans for critical talent, high-performing employees, and key operational teams.
• Conduct exit interviews, stay interviews, employee feedback sessions, and attrition analysis to identify underlying concerns and recommend sustainable solutions.
• Work closely with people managers to strengthen leadership effectiveness, address employee concerns, and improve team engagement and retention.
• Act as a strategic HR advisor on workforce planning, organizational development, employee engagement, performance management, and people-related business challenges.
• Drive employee relations initiatives, grievance management, disciplinary processes, and conflict resolution in line with company policies and applicable employment regulations.
• Lead talent management, succession planning, leadership development, and performance management initiatives.
• Develop and implement employee engagement, recognition, career development, and culture-building initiatives to improve employee satisfaction and retention.
• Analyse HR metrics, including attrition rates, retention trends, absenteeism, employee engagement, and workforce productivity, to support data-driven decision-making.
• Partner with Talent Acquisition and business leaders to address workforce requirements, critical hiring needs, and workforce planning challenges.
• Drive change management, organizational restructuring, and people transformation initiatives.
• Ensure HR policies, processes, and practices comply with applicable labour laws, statutory requirements, and organizational standards.
• Collaborate with HR Centres of Excellence, including Talent Acquisition, Learning & Development, Compensation & Benefits, and HR Operations, to deliver effective HR solutions.
• Lead and mentor HR Business Partners and HR teams, fostering accountability, collaboration, and continuous improvement.
• Prepare and present HR dashboards, attrition reports, retention metrics, business reviews, and strategic recommendations to senior leadership.
• Support business expansion, employee productivity, and organizational effectiveness through proactive HR interventions.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• MBA, MSW, or postgraduate qualification in Human Resources preferred.
• 15+ years of overall HR experience, with significant experience in strategic HR business partnering.
• Strong HRBP experience in ITES, BPO, or large-scale service-oriented organizations.
• Demonstrated success in attrition management, employee retention, and workforce stabilization, preferably in high-volume operational environments.
• Proven ability to analyse attrition trends, identify root causes, and implement measurable retention improvement initiatives.
• Experience partnering with senior leadership and managing complex employee relations matters.
• Demonstrated expertise in performance management, talent management, employee engagement, workforce planning, and organizational development.
• Experience leading HR teams and driving organization-wide people initiatives.
• Strong understanding of HR policies, labour law compliance, and people management practices in a dynamic operational environment.

Preferred Industry Background

• Prior experience in the US Healthcare or Healthcare RCM industry is highly preferred.
• Experience supporting large-scale ITES, BPO, shared services, or operations-driven organizations.
• Exposure to US healthcare operations, medical billing, or revenue cycle management environments will be an added advantage.
• Experience managing attrition and retention challenges in large employee populations, particularly in shift-based or customer-service-oriented operations.

Domain Expertise

Strategic HR Business Partnering

Attrition Control & Employee Retention

Workforce Stability & Retention Strategy

ITES / BPO / Shared Services HR

Employee Relations & Grievance Management

Employee Engagement & Experience

Performance Management

Talent Management & Succession Planning

Workforce Planning & Organizational Development

Exit Analysis & Root Cause Analysis

Change Management

HR Policies & Labour Law Compliance

HR Analytics & Workforce Reporting

Leadership Coaching & Stakeholder Management

Organizational Effectiveness

Preferred Skills

• Strong business acumen, strategic thinking, and problem-solving abilities.
• Proven ability to influence business leaders and people managers to improve retention outcomes.
• Strong analytical skills with the ability to interpret attrition data, identify trends, and develop actionable solutions.
• Excellent communication, negotiation, stakeholder management, and interpersonal skills.
• Experience managing employee relations in a dynamic, fast-paced operational environment.
• Ability to design and implement effective employee engagement and retention programs.
• Proficiency in HRMS platforms, Excel, and HR dashboards.
• Strong leadership, team management, and decision-making capabilities.
• Ability to balance business priorities with employee experience and organizational culture.

Why Join Prochant?

Play a strategic role in shaping the people agenda of a growing US healthcare RCM organization.

Partner with senior leadership to influence business strategy and organizational effectiveness.

Drive impactful attrition reduction, employee retention, and engagement initiatives.

Contribute to building a stable, motivated, and high-performing workforce.

Lead people transformation initiatives and develop strong, business-aligned HR capabilities.

If you are a strategic HR leader with a strong track record in attrition control, employee retention, and HR business partnering, we invite you to join Prochant as Associate Director – HR Business Partner and play a key role in strengthening our workforce, improving employee experience, and driving business success.