Associate Director, Change Management
Alvarez & Marsal
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Job summary
Alvarez & Marsal is seeking a Change Manager to drive end-to-end change management for Digital & Technology initiatives across client engagements. You will partner with technology, data, AI, and business teams to translate complex transformations into practical, adoptable change that realizes value.
The role emphasizes embedding adoption in delivery lifecycles, building leadership-ready materials, and shaping change strategies aligned to business outcomes.
Qualifications
- 5–10 years of experience in Change Management, preferably in technology-led or digital transformation programs.
- Strong grounding in change frameworks (Prosci, ADKAR, or equivalent) with pragmatic application.
- Digital & Technology Orientation with experience across DTS, Digital, Data, or Technology teams.
- Comfort engaging with technical concepts (digital platforms, AI, automation, analytics) and translating them for business audiences.
- Experience integrating change into agile / product-based delivery models.
- Strong consulting-grade communication and storytelling skills for leadership and senior stakeholders.
Responsibilities
- Lead end-to-end change management for DTS-led transformations, including digital platforms, analytics, AI solutions, and operating model redesigns.
- Embed change management into tech delivery lifecycles, ensuring adoption is planned alongside build.
- Act as the bridge between business, technology, and leadership, translating technical change into business-relevant narratives.
- Design user-centric adoption strategies covering communications, enablement, risk management, and behavioural change.
- Partner with product owners and tech teams to ensure solutions are usable, explainable, and responsibly adopted.
- Develop leadership-ready materials (change roadmaps, adoption dashboards, rollout approaches) tailored to senior audiences.
- Operating Model & Capability Change: support digital operating model shifts, governance, and capability uplift.
- Measurement & Sustainment: define and track adoption metrics tied to business value and sustain changes post go-live.
Skills
Job description
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and resultsoriented professionals in over 40 countries. We take a handson approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging workguided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity are why our people love working at A&M.
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and resultsoriented professionals in over 40 countries. We take a handson approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging workguided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity are why our people love working at A&M.
Our DTS Team Provides Following Services To Clients
Data & Applied Intelligence Helping clients harness the power of data and cuttingedge analytics to drive intelligent decisionmaking and transform businesses.
Product and Innovation Empowering clients to innovate, develop, and launch products that drive growth and competitive advantage.
Technology M&A and Strategy Assist clients to manage the technology aspects and business enablement of complex M&A, integrations and carveouts.
Technology Transformation A&M helps clients create a scalable, costeffective IT function that delivers the company's strategic vision and priorities.
The Change Manager will play a critical role in enabling endtoend change management for Digital & Technology initiatives across A&M client engagements. Sitting within DTS, this role partners closely with technology, data, AI, and business teams to translate complex digital transformations into practical, adoptable change driving value realization and sustained outcomes. This role is particularly relevant to A&Ms growing work across enterprise digital transformation, AIled solutions, platform modernization, and technologyenabled operating model changes.
- Change Leadership within DTS Engagements
- Lead endtoend change management for DTSled transformations, including digital platforms, analytics, AI solutions, and operating model redesigns
- Embed change management into tech delivery lifecycles, ensuring adoption is planned alongside build, not postimplementation
- Act as the bridge between business, technology, and leadership, translating technical change into businessrelevant narratives
- Enable Digital & AIDriven Adoption
- Support adoption of AIenabled tools and digital solutions such as intelligent workflows, agentic or decisionsupport systems
- Design usercentric adoption strategies covering communications, enablement, risk management, and behavioural change
- Partner with product owners and tech teams to ensure solutions are usable, explainable, and responsibly adopted
- Stakeholder & Leadership Engagement
- Partner with client leadership, DTS engagement leads, and internal stakeholders to shape change strategies aligned to value and outcomes
- Develop leadershipready materials (change roadmaps, adoption dashboards, rollout approaches) tailored to senior audiences
- Operating Model & Capability Change
- Support digital operating model shifts, including ways of working, role changes, governance, and capability uplift
- Design practical enablement approaches that help business users work differently from Day 1
- Measurement & Sustainment
- Define and track adoption and change metrics tied to business value, not just activity completion
- Put in place sustainment mechanisms to ensure changes hold post golive
- (MustHave) 510 years of experience in Change Management, preferably in technologyled or digital transformation programs
- Strong grounding in change frameworks (Prosci, ADKAR, or equivalent) with the ability to apply pragmatically, not theoretically
- Digital & Technology Orientation
- Proven experience working with DTS, Digital, Data, or Technology teams
- Strong comfort engaging with technical concepts (digital platforms, AI, automation, analytics) and translating them for business audiences
- Experience integrating change into agile / productbased delivery models
- Stakeholder & Consulting Skills
- Consultinggrade communication and storytelling skills, especially for leadership and senior stakeholders
- Ability to operate in complex, fastmoving, ambiguous environments typical of A&M engagements
- Strong facilitation, problemsolving, and influencing skills
- Exposure to Techenabled M&A (technology separation, integration, or value creation)
- Experience .
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