Manager, Change Management, DTS - GCC Region

Alvarez & Marsal; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Alvarez & Marsal seeks a Change Manager to lead end-to-end change for digital and technology initiatives, partnering with technology, data, AI, and business teams to translate transformations into practical, adoptable changes.

The role focuses on embedding change into delivery lifecycles, driving adoption, and sustaining value across enterprise digital transformations and AI-enabled solutions.

Qualifications

• 5–10 years of experience in Change Management, preferably in technology-led or digital transformation programs.
• Strong grounding in change frameworks (Prosci, ADKAR, or equivalent) with pragmatic application.

Responsibilities

• Lead end-to-end change management for DTS-led transformations, including digital platforms, analytics, AI solutions, and operating model redesigns.
• Embed change management into tech delivery lifecycles, ensuring adoption is planned alongside build, not post-implementation.
• Act as the bridge between business, technology, and leadership, translating technical change into business-relevant narratives.
• Support adoption of AI-enabled tools and digital solutions such as intelligent workflows, agentic or decision-support systems.
• Design user-centric adoption strategies covering communications, enablement, risk management, and behavioural change.
• Partner with product owners and tech teams to ensure solutions are usable, explainable, and responsibly adopted.
• Partner with client leadership, DTS engagement leads, and internal stakeholders to shape change strategies aligned to value and outcomes.
• Develop leadership-ready materials (change roadmaps, adoption dashboards, rollout approaches) tailored to senior audiences.
• Support digital operating model shifts, including ways of working, role changes, governance, and capability uplift.
• Define and track adoption and change metrics tied to business value, not just activity completion.
• Put in place sustainment mechanisms to ensure changes hold post go-live.

Skills

Change management

Prosci/ADKAR knowledge

Stakeholder engagement

Consulting communication

Agile product delivery

Education

Master’s degree in business/management/HR/tech

Job description

Role Purpose

The Change Manager will play a critical role in enabling end-to-end change management for Digital & Technology initiatives across A&M client engagements. Sitting within DTS, this role partners closely with technology, data, AI, and business teams to translate complex digital transformations into practical, adoptable change — driving value realization and sustained outcomes.

This role is particularly relevant to A&M’s growing work across enterprise digital transformation, AI‑led solutions, platform modernization, and technology‑enabled operating model changes.

Key Responsibilities

Change Leadership within DTS Engagements

• Lead end-to-end change management for DTS‑led transformations, including digital platforms, analytics, AI solutions, and operating model redesigns
• Embed change management into tech delivery lifecycles, ensuring adoption is planned alongside build, not post‑implementation
• Act as the bridge between business, technology, and leadership, translating technical change into business‑relevant narratives

Enable Digital & AI‑Driven Adoption

• Support adoption of AI‑enabled tools and digital solutions such as intelligent workflows, agentic or decision‑support systems
• Design user‑centric adoption strategies covering communications, enablement, risk management, and behavioural change
• Partner with product owners and tech teams to ensure solutions are usable, explainable, and responsibly adopted

Stakeholder & Leadership Engagement

• Partner with client leadership, DTS engagement leads, and internal stakeholders to shape change strategies aligned to value and outcomes
• Develop leadership‑ready materials (change roadmaps, adoption dashboards, rollout approaches) tailored to senior audiences

Operating Model & Capability Change

• Support digital operating model shifts, including ways of working, role changes, governance, and capability uplift
• Design practical enablement approaches that help business users work differently from Day 1

Measurement & Sustainment

• Define and track adoption and change metrics tied to business value, not just activity completion
• Put in place sustainment mechanisms to ensure changes hold post go‑live

Skills & Capabilities (Must‑Have)

Change & Transformation

• 5–10 years of experience in Change Management, preferably in technology‑led or digital transformation programs
• Strong grounding in change frameworks (Prosci, ADKAR, or equivalent) with the ability to apply pragmatically, not theoretically

Digital & Technology Orientation

• Proven experience working with DTS, Digital, Data, or Technology teams
• Strong comfort engaging with technical concepts (digital platforms, AI, automation, analytics) and translating them for business audiences
• Experience integrating change into agile / product‑based delivery models

Stakeholder & Consulting Skills

• Consulting‑grade communication and storytelling skills, especially for leadership and senior stakeholders
• Ability to operate in complex, fast‑moving, ambiguous environments typical of A&M engagements
• Strong facilitation, problem‑solving, and influencing skills

Good‑to‑Have Experience

• Exposure to Tech‑enabled M&A (technology separation, integration, or value creation)
• Experience supporting adoption of AI, GenAI, or Agentic AI solutions
• Experience in global or multi‑market transformations

Qualifications & Experience

• Master’s degree in business, Change Management, Organizational Psychology, HR, Technology Management, or a related field
• Change certifications (Prosci, APMG, etc.) preferred but not mandatory
• Prior experience in consulting or transformation‑heavy environments strongly preferred

Why This Role at A&M

This role offers the opportunity to shape high‑impact digital transformations at the intersection of strategy, technology, and people, working alongside DTS leaders and clients where speed, pragmatism, and outcomes matter. The Change Manager will help ensure that A&M’s digital and AI investments translate into real, sustained business value.