Associate Director

Sagility Limited; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Sagility Limited is searching for an Associate Director to lead transformation initiatives, leveraging extensive experience in healthcare BPM. The role demands proven leadership in automation solutions and strong client relationship management skills.

Candidates should possess a Bachelor's degree, with a Master’s degree preferred. With over 10 years in the field, this role is crucial for driving efficiency and value in operations.

Qualifications

• 5–7+ years’ experience in the Healthcare BPM industry.
• 10–14+ years overall experience.
• Proven experience designing and implementing automation solutions.

Responsibilities

• Design comprehensive transformation roadmaps with defined timelines and resources.
• Drive discovery processes and identify transformation opportunities.
• Provide oversight for due diligence activities during client transitions.

Skills

Healthcare BPM industry experience

US healthcare system operations

Strong planning and organizational skills

Excellent spoken and written English

Customer-facing roles experience

Team player

Effective communication skills

Education

Bachelor's degree

Master's degree preferred

Tools

MS Office

MS Excel

PowerPoint

Robotic Process Automation (RPA) knowledge

Job description

Job Title

Associate Director

Key Responsibilities

• Design and build comprehensive blueprint of transformation roadmaps that translate enterprise-level vision into actionable initiatives with defined timelines, resource requirements, and value realization milestones.
• Drive discovery processes and solution validation activities by conducting comprehensive assessments of current-state operations, identifying transformation opportunities, and quantifying potential value across automation, digitization, consolidation, and workflow redesign levers.
• Provide expert oversight for due diligence activities during client onboarding, transitions, and strategic hiring initiatives, ensuring alignment between organizational capabilities and transformation objectives.
• Translate complex healthcare domain knowledge into actionable shift-left strategies that move intervention points earlier in workflows to prevent errors, reduce rework, and optimize resource utilization.
• Own end-to-end outcomes for transformation initiatives by establishing success metrics, tracking deployment of technology-related transformations, and ensuring realization of projected benefits including cost savings, quality improvements, and operational efficiency gains.
• Architect value creation frameworks that quantify and communicate the business impact of transformation initiatives, developing financial models that demonstrate ROI across multiple dimensions including labor productivity, error reduction, compliance improvement, and patient satisfaction.
• Serve as subject matter expert across healthcare BPO functional areas including revenue cycle management, claims processing, prior authorization, eligibility verification, provider credentialing, and member services.
• Lead cross-functional teams in implementing process redesign initiatives, leveraging Lean Six Sigma methodologies, workflow automation platforms, and AI-powered solutions to achieve efficiency improvements.
• Establish and maintain thought leadership through development of best practices, frameworks, and methodologies that advance Sagility Health's consulting capabilities and market differentiation.

Essential Skills & Qualifications

• 5–7+ years’ experience in the Healthcare BPM industry.
• 10–14+ years overall experience.
• Deep expertise in US healthcare system operations, including thorough understanding of healthcare payer and provider workflows in claims adjudication and regulatory frameworks such as HIPAA, HITECH, ACA, and CMS policies.
• Proven experience designing and implementing automation solutions using technologies such as Robotic Process Automation (RPA), artificial intelligence, machine learning, and workflow orchestration platforms with documented results.
• Experience in customer-facing roles, with a preference for work with international clients.
• Strong planning and organizational skills with the ability to prioritize activities and consistently meet deadlines.
• Excellent spoken and written proficiency in English with strong presentation skills.
• Proficient in MS Office, MS Excel, and PowerPoint presentation.
• Ability to manage client relationships with strong CRM skills, and effective stakeholder and escalation management.
• Deep understanding of BPM operations, quality, and service, including QA, MIS, SLA, and baselining.
• Self-starter, independent, initiator, with strong organizational, presentation, interpersonal, and consultative skills.
• Effective communication with diverse audiences and all organizational levels.
• Team player, dynamic, result-oriented with the ability to build close rapport with key internal stakeholders and clients.
• Professional maturity, sense of urgency, and accountability.
• Knowledge and experience of service level measurement techniques and systems.
• Bachelor’s degree required; master’s degree preferred.
• Professional certifications in Automation / RPA tools preferred.
• Professional certifications demonstrating healthcare domain expertise preferred.
• Location: Bangalore, India.