Principle Consultant-Technology

Sagility Limited; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Sagility Limited is looking for a Principal Consultant in Technology based in Bangalore, India. This role involves leading and mentoring Business Analysts, overseeing AI Ops initiatives, and engaging with global stakeholders to drive transformation. The ideal candidate will possess proven experience in business analysis and digital transformation within healthcare BPO.

The successful applicant will have excellent communication skills, strong program management capabilities, and ideally hold relevant project management certifications. Join Sagility to influence technology strategies and solutions that enhance the healthcare member experience.

Qualifications

• Proven experience in leading business analysis and digital transformation teams in healthcare BPO.
• Hands-on expertise in requirement gathering, BRD creation, and delivery governance.
• Experience in managing automation, AI, or enterprise program implementations.

Responsibilities

• Lead and mentor a team of Business Analysts.
• Engage senior global stakeholders to drive alignment and transformation.
• Oversee the end-to-end delivery lifecycle for AI Ops initiatives.
• Own the program roadmap and prioritize initiatives based on business value.

Skills

Business analysis

Stakeholder management

Digital transformation

Automation

Leadership

Communication

Education

PMP, PRINCE2, Agile certifications

Job description

Sagility combines industry-leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. To provide strategic leadership in technology consulting, driving innovation and excellence in technology solutions. Principal Consultants in Technology play a key role in shaping the overall technology strategy and ensuring the alignment of technology solutions with business goals.

Leadership & Team Management

• Lead and mentor a team of Business Analysts
• Evolve and strengthen existing processes, standards, and best practices for the team
• Foster a culture of collaboration, high performance, and continuous improvement

Stakeholder & Cross‑Functional Management

• Function as the strategic liaison between Operations, Shared Services, EAM teams, and external vendors
• Engage senior global stakeholders to understand business priorities and identify transformation opportunities
• Drive alignment across cross‑functional teams, ensuring clarity on scope, timelines, and expectations

Program & Project Delivery

• Oversee the end‑to‑end delivery lifecycle—from intake and assessment through requirement definition, execution, testing, and deployment
• Govern delivery of automation and AI solutions to ensure quality, scalability, and measurable business impact
• Establish and maintain delivery governance frameworks, dashboards, and reporting mechanisms for leadership visibility
• Provide portfolio‑level oversight across multiple concurrent AI Ops initiatives, managing dependencies, risks, and delivery priorities
• Define success metrics and track value realization, including programivity, quality, cost, and risk outcomes

Requirement Gathering & Solution Design

• Own the program roadmap, prioritizing initiatives based on business value, feasibility, and enterprise impact
• Identify opportunities for automation, digital enhancement, and AI enablement across business processes
• Lead structured requirement discovery sessions and author high‑quality Business Requirements Documents (BRDs)
• Partner closely with the coding shop and platform teams to translate business needs into effective technical solutions
• Ensure solutions align with enterprise data governance, security, and compliance standards

Vendor & External Partner Management

• Evaluate and onboard external technology partners when internal capabilities are insufficient
• Manage vendor performance, deliverables, timelines, and solution quality

Ideal Candidate Profile

• Proven experience leading business analysis, automation, and digital transformation teams in healthcare BPO
• Strong program ownership of large‑scale automation, RPA, AI/ML, or enterprise program implementations
• Excellent stakeholder management skills with the ability to influence leaders across geographies
• Hands‑on expertise in requirement gathering, BRD creation, solution design, and delivery governance
• Exceptional communication and leadership skills—able to articulate complex solutions in business‑friendly language
• Experience collaborating in multi‑vendor environments is an added advantage
• PMP, PRINCE2, Agile, or equivalent program/project management certifications are highly desirable

Location

Bangalore, India