Debt Manager-Flows-Central Settlements

IDFC FIRST Bank; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank in Maharashtra is seeking an Associate Collection Manager - Rural to plan and oversee EMI recovery efforts. You will manage external agencies, track area delinquencies, and ensure compliance with bank guidelines while meeting collection targets in your territory.

The role emphasizes hands-on coordination, data maintenance, and regular follow-up with customers, with a focus on local market conditions and timely recoveries.

Qualifications

• Graduate or postgraduate with any specialization.
• Minimum 2 years in collections or EMI recovery.
• Knowledge of bank guidelines and legal compliance.
• Native/local knowledge preferred due to geography.

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track portfolio buckets and delinquency in the area.
• Coordinate with agencies and in-house teams to meet targets.
• Follow up with defaulting customers and ensure process adherence.
• Trace absconded customers and initiate recovery actions.
• Recommend legal actions for non-recoverable cases.
• Maintain MIS data and update delinquent account history daily.

Skills

Strong collection knowledge

Legal compliance

Agency coordination

MIS reporting

Communication & negotiation

Trace absconded customers

Team collaboration

Follow-up discipline

Tenacity & punctuality

MS Excel basics

Education

Graduate - Any

Postgraduate - Any

Job description

Job Requirements

About the Role

The Associate Collection Manager - Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate - Any
• Postgraduate - Any
• Preferred age bracket

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Capability to trace and recover from absconded customers.
• Team collaboration and stakeholder management.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel