Regional Debt Manager-Flows-Consumer Durable

IDFC FIRST Bank; Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

IDFC FIRST Bank is seeking a Regional Debt Manager – Flows – Consumer Durable in Chennai to lead a regional recovery team and drive end-to-end collections for the portfolio.

You will use MIS/analytics to identify delinquencies, set agency targets, and design action plans with leadership to improve portfolio health while ensuring adherence to policies and legal recovery processes. Strong leadership and stakeholder collaboration are essential.

Qualifications

• Graduation in technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, Engineering, or Management.
• Post-graduation: MBA or PGDM.
• Minimum of 6 years of relevant experience in collections.

Responsibilities

• Recovery of the assigned product.
• Identify trends from collection metrics and design action plans to minimize delinquencies.
• Manage productivity by setting parameters for agencies and collection executives.
• Classify cases for restructuring or legal recovery and ensure implementation.
• Aggregate competitor policy information and define suitable collection policies.
• Ensure adherence to defined processes and policies when dealing with delinquent customers.
• Recommend changes in credit policies and monitoring processes.
• Collaborate with business and support teams for speedy issue resolution.
• Oversee agency management and analyze feedback.
• Supervise recruitment, set KRAs for direct reports, conduct performance appraisals.
• Facilitate subordinate development through feedback and regular training.

Skills

Strong analytical thinking

Strategic thinking

Leadership

Team management

Stakeholder collaboration

MIS & analytics tools

Knowledge of collection policies

Education

Bachelor's degree in technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, Engineering, or Management

MBA or PGDM

Job description

Job Requirements

About the Role

The Regional Debt Manager – Flows – Consumer Durable is responsible for managing a team and coordinating operational recovery activities to maintain the credit portfolio of the assigned region. This role involves administering corporate policies and procedures to minimize front-end delinquencies. The role bearer is expected to build relationships within and outside the organization to create value and has end‑to‑end collection responsibility for the assigned product. This position plays a critical role in contributing to the bank’s organizational objectives and has a direct impact on budget planning.

Key Responsibilities

Primary Responsibilities

• Responsible for recovery of the assigned product.
• Identify trends from collection metrics through various MIS and analytics, and design action plans jointly with the Strategic Business Head to minimize delinquencies and maintain portfolio health.
• Manage productivity by setting parameters for agencies and collection executives, and monitor performance against these parameters.
• Classify cases for restructuring or legal recovery, devise action plans, and ensure implementation.
• Aggregate competitor policy information and define suitable collection policies and trigger mechanisms for the target customer segment.
• Ensure adherence to defined processes and policies when dealing with delinquent customers.
• Recommend changes in credit policies and monitoring processes based on NPA trends.
• Collaborate closely with business and support teams for speedy issue resolution.
• Oversee agency management and analyze feedback.
• Supervise recruitment, set KRAs for direct reports, conduct performance appraisals, and monitor overall team KRAs.
• Facilitate subordinate development through feedback and regular training.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high‑quality customer service.
• Leverage in‑house synergies through collaboration with internal stakeholders.
• Ability to screen and identify talents for the org
• Keep the attrition under check

What We Are Looking For

Education

• Graduation: Bachelor’s degree in technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, Engineering, or Management.
• Post‑graduation: MBA or PGDM.

Experience

• Minimum of 6 years of relevant experience in collections.

Skills and Attributes

• Strong analytical and strategic thinking skills.
• Excellent leadership and team management capabilities.
• Ability to collaborate effectively with internal and external stakeholders.
• Proficiency in using MIS and analytics tools.
• Sound understanding of collection policies and legal recovery processes.
• Excellent interpersonal skills
• Strong EQ and show empathy when the situation demands