Associate Debt Manager-Flows-Rural Assets

IDFC FIRST Bank; Jhalrapatan; On-site; INR 500,000 - 800,000; Full time

Job summary

IDFC FIRST Bank is seeking an Associate Collection Manager for Rural Assets. You will plan, organize, and oversee collections activities in the assigned territory, coordinating with in-house teams and external agencies to optimize EMI recovery while strictly following bank guidelines.

Native/local knowledge is preferred to leverage geographic familiarity in the collection effort and improve recovery outcomes across the Rural Assets portfolio.

Qualifications

• Graduate degree in any discipline.
• 2+ years of experience in collections.
• Strong understanding of collection processes and legal compliance.
• Ability to coordinate with collection agencies and internal teams.
• Proficient in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Attention to trace and recover absconded customers.
• Team collaboration and stakeholder management.
• Tenacity and punctuality, basic MS Excel skills.

Responsibilities

• Manage collections process for assigned debts.
• Track portfolio delinquencies by bucket and DPD.
• Coordinate with agencies and in-house teams to meet targets.
• Follow up with defaulting customers regularly.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded customers and initiate recovery actions.
• Suggest process improvements to enhance efficiency.
• Maintain MIS data and update delinquent account history.

Skills

Collection processes

Legal compliance

Agency coordination

MIS reporting

Negotiation

Stakeholder management

Follow up

MS Excel (Basic)

Education

Graduate – Any discipline

Tools

MS Excel

Job description

Job Description

Job Requirements

About the Role

The Associate Collection Manager – Rural Assets is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing inhouse executives/agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native/Locals preferred due to geographical knowledge

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline.
• Preferred age bracket
• 28-32 years

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Capability to trace and recover from absconded customers.
• Team collaboration and stakeholder management.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel