Associate - Data Management

Cogneesol; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 520,000; Full time

Job summary

Cogneesol is seeking a detail-oriented Backend Support Executive in India to manage owner and tenant inquiries and help resolve client issues with accuracy and timeliness. The role emphasizes compliance, precise processing, and collaboration with internal teams.

You will handle daily requests, maintain documentation, and support month-end activities. A Graduation or equivalent, 0–2 years in backend support or customer service, and strong English communication are expected.

Qualifications

• Graduation or equivalent is required.
• 0–2 years of experience in backend support, customer service, or a similar role.
• Strong written and verbal English communication skills.
• Excellent attention to detail and accuracy.
• Ability to meet daily deadlines.

Responsibilities

• Process violations accurately
• Respond to home owners and tenant queries
• Review and assist in violation resolution
• Coordinate with internal reviewers and supervisors
• Maintain proper documentation and file organization
• Support month-end and reporting activities as required

Skills

English communication

Attention to detail

Meet daily deadlines

Education

Graduation or equivalent

Job description

Role Summary

We are seeking a detail-oriented Backend Support Executive to manage home owners and tenant inquiries and assist in the timely resolution of clients. The role focuses on accuracy, compliance, and timely processing while working closely with internal teams.

Role Summary

We are seeking a detail-oriented Backend Support Executive to manage home owners and tenant inquiries and assist in the timely resolution of clients. The role focuses on accuracy, compliance, and timely processing while working closely with internal teams.

Key Responsibilities

• Process violation accurately
• Respond to home owners and tenant queries
• Review and assist in violation resolution
• Coordinate with internal reviewers and supervisors
• Maintain proper documentation and file organization
• Support month-end and reporting activities as required

Required Skills & Qualifications

• Qualification: Graduation or equivalent
• Experience: 0–2 years in backend support, customer service, or similar role
• Good written and verbal English communication skills
• Strong attention to detail and accuracy
• Ability to meet daily deadlines

Preferred Skills

• Exposure to property management processes
• Experience in handling customer queries and case resolution workflows
• Familiarity with ERP systems such as Yardi or similar
• Prior experience working with US clients

Work Expectations

• Ability to work independently with minimal supervision
• Willingness to work in US time zones
• Comfortable working in a process-driven environment