Associate - Data Management

Keka Technologies Private Limited; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

Keka Technologies Private Limited in Mohali invites a detail-oriented Backend Support Executive to manage home owners and tenant inquiries and support timely resolution.

The role emphasizes accuracy, compliance, and close collaboration with internal teams, including documentation and month-end reporting. If you have 0–2 years in backend support or customer service and strong English, you may be a fit.

Qualifications

• Graduation or equivalent required.
• 0–2 years in backend support, customer service, or similar role.
• Good written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Ability to meet daily deadlines.

Responsibilities

• Process violation accurately.
• Respond to home owners and tenant queries.
• Review and assist in violation resolution.
• Coordinate with internal reviewers and supervisors.
• Maintain proper documentation and file organization.
• Support month-end and reporting activities as required.

Skills

Attention to detail

English communication

Time management

MS Office

Deadline oriented

Backend support

Education

Graduation or equivalent

Tools

Yardi ERP

Job description

We are seeking a detail-oriented Backend Support Executive to manage home owners and tenant inquiries and assist in the timely resolution of clients. The role focuses on accuracy, compliance, and timely processing while working closely with internal teams.

Key Responsibilities

• Process violation accurately
• Respond to home owners and tenant queries
• Review and assist in violation resolution
• Coordinate with internal reviewers and supervisors
• Maintain proper documentation and file organization
• Support month-end and reporting activities as required

Required Skills & Qualifications

• Qualification: Graduation or equivalent
• Experience: 0–2 years in backend support, customer service, or similar role
• Good written and verbal English communication skills
• Strong attention to detail and accuracy
• Ability to meet daily deadlines

Preferred Skills

• Exposure to property management processes
• Experience in handling customer queries and case resolution workflows
• Familiarity with ERP systems such as Yardi or similar
• Prior experience working with US clients
• Ability to work independently with minimal supervision
• Willingness to work in US time zones
• Comfortable working in a process-driven environment

Required Skills

Attention to Detail MS Office Communication Skills excel