Associate Customer Service Executive- Excel mandatory

PERSOL; Navi Mumbai; On-site; INR 250,000 - 380,000; Full time

Job summary

PERSOL in Navi Mumbai, Maharashtra is seeking a data-focused professional to monitor CRM queues, perform data collection and validation, and maintain master data with accuracy. The role also involves analyzing data, resolving discrepancies, and creating dashboards using Excel, with coordination across internal teams to ensure timely reporting.

Ideal candidates hold a Bachelor's degree and have experience with CRM systems and data entry.

Qualifications

• Bachelor's degree in any discipline.

Responsibilities

• Monitor and manage CRM queues to ensure timely assignment of cases.
• Perform data collection, validation, entry and maintenance activities in CRM and related systems.
• Update master data (customer and business records) with accuracy and completeness.
• Analyse, review data and resolve any discrepancies and missing information.
• Maintain reports, trackers, and dashboards using Excel.
• Coordinate with internal teams to ensure accurate and timely updates and reporting.

Skills

CRM

Data entry

Data validation

Data analysis

Excel

Education

Bachelor's degree

Tools

CRM software

Job description

Key Responsibilities

• Monitor and manage CRM queues to ensure timely assignment of cases.
• Perform data collection, validation, entry and maintenance activities in CRM and related systems.
• Update master data (customer and business records) with accuracy and completeness.
• Analyse, review data and resolve any discrepancies and missing information.
• Maintain reports, trackers, and dashboards using Excel.
• Coordinate with internal teams to ensure accurate and timely updates and reporting.

Qualifications

• Bachelor's degree in any discipline.