Analyst

eClerx; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A customer service company in Mumbai is seeking an Analyst for the Inbound US Voice Process. The role involves providing excellent customer service and upselling products to enhance revenue. Candidates should have strong communication skills, prior experience in sales or customer service, and the ability to handle multiple tasks efficiently. This position offers a dynamic work environment with rotating shifts and training opportunities.

Qualifications

• Excellent communication skills in English.
• Experience in customer service and sales.
• Ability to manage time and multitask.
• Strong problem-solving skills.
• Basic computer skills and experience with CRM software.

Responsibilities

• Answer incoming calls from customers professionally.
• Listen to customers and understand their needs.
• Provide accurate information on products and services.
• Handle customer objections and close sales.
• Document customer interactions in CRM.

Skills

Excellent verbal and written communication skills in English

Previous experience in a customer service and sales role

Ability to multitask, prioritize, and manage time effectively

Strong problem-solving skills

Familiarity with basic computer skills

Education

Bachelor's degree in any field

Job description

Join to apply for the Analyst role at eClerx

Job Description

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education

• Bachelor's degree in any field is preferred.

Referrals increase your chances of interviewing at eClerx by 2x

Get notified about new Analyst jobs in Mumbai, Maharashtra, India.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.