Senior Executive - Service Planning and Delivery

Neptunus Power; Navi Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Neptunus Power is looking for a Senior Executive - Service Planning and Delivery in Navi Mumbai to oversee service operations. The ideal candidate will have 3-5 years of experience in the service industry, strong communication skills, and a detail-oriented mindset. Responsibilities include managing on-site attendance, ensuring timely service billing, and maintaining compliance with project documentation. This role requires a graduate or MBA and proficiency in English for effective communication across teams.

Qualifications

• 3-5 years of relevant experience in the service industry, with team deputation or coordination.
• Good understanding of procedures; review and analyzing Service POs.
• Knowledge of taxation - GST; basic accounting.

Responsibilities

• Drive site Briefing & Debriefing sessions to maintain Q V C.
• Forecast available workforce in MIS sheet for easy deputation visibility.
• Update and close all project service masters within 2 working days post job completion.

Skills

Good communication in verbal and written English

Attention to detail

Education

Graduate or MBA

Job description

• Designation: Senior Executive - Service Planning and Delivery
• Reporting to: Manager - Service Planning and Delivery
• Educational Qualification: Graduate or MBA
• Work Experience (yrs.): 3-5 years of relevant experience
• Working Days: 5 day working

Key Results and Activities

• Drive site Briefing & Debriefing sessions to maintain Q V C
• Forecasting available workforce in MIS sheet for easy deputation visibility.
• On site - Track Attendance, idle days, holidays for roaster management.
• Raise Calc sheet within 2 days so to ensure on time service billing; responsible for ensuring the service bills are accepted by the end user for payment
• Submit Analysis report for any gaps for all the contracts for continual improvements
• Daily/ weekly touch base with service team for their feedback on accommodation, and other facilities, if needed speak to customer to provide the agreed arrangements.

B. QMS Compliance; WCR / MIS / Service team Happiness Index / Grievance handling

• Update and close all project service masters within 2 working days (TAT) post each job completion.
• Deliver WCR to the customer and handover for Invoice to Runner 2 within 3 working days (TAT) for each job completion.
• Take DWR / WCR follow up during Debriefing and give inputs to enhance team’s report quality with systematic record.
• Responsible for generating weekly / Monthly MIS and display
• Responsible for document compliance and traceability for all the executed service Contracts
• First point of contact for understanding all team’s dissatisfactions and driving Monthly meetings with the team
• Forecast Deputation report to circulate within the team and on call within a team.
• Keep touch base with the Standby team

C. Approval Authority for Leave management and Expense Management.

• Drive Roaster Management including record of available workforce on bench and on leave. Forecasting available workforce in MIS sheet for easy deputation through HRIS.
• Driving Expense management - to be reviewed and approved as per existing Policies and maintain discipline.
• Conduct regular awareness sessions on repeated violations and clarity in Policies for any updation
• Responsible for Calculating site allowances and monthly disbursal as per the laid Terms Project Closure within 7 days
• Driving Friday training program with the alignment of stakeholders with the ready topics and deliver quality trainings.

Knowledge/Skills/Behaviours - Must Have (M)/ Nice to Have(N)

A. Knowledge (Functional and Non-Technical):

• At Least 3-5 years of relevant Experience in service industry with team deputation or coordination as a core function and handling multiple sites on any given day.(M)
• Good understanding of internalising the Procedures; Review and analysing the Service POs; foreseeing the possible threats to Velocity and Cost (M)
• Team deputation to Foreign sites (over 50 deputation - awareness of the importance of insurance; VISA, foreign currency; arranging accommodation;time difference etc) (N)
• 3+ years of relevant experience catering to Marine sector or Exposure to Offshore Sector services. (N)
• Knowledge of taxation - GST; basic accounting.(N)

B. Skills (Functional and Non-Technical):

• Good Communication in verbal and written English to be able to communicate information clearly. (M)
• Attention to detail so that getting information, documents, people pulse and channelisation can be done seamlessly (M)

C. Behaviours (Technical and Non-Technical):

• Mindset to dive deep into problems, find solutions and implement them. (M)
• Mindset of delivering outcomes daily - driven by timelines and challenging jobs. (M)
• Mindset of learning, continual improvement and delivering excellence. (N)
• Interest in people connect, handle all tactful moments with logic and empathy.(N)