Customer Service Representative

Outscale Partners; Gurugram District; On-site; INR 700,000 - 900,000; Full time

Job summary

A leading consulting firm in Gurugram seeks a Senior Manager for Talent Acquisition. The role involves managing control room operations, scheduling, and client communication. Candidates should have 1-2 years experience, strong administrative skills, and excellent communication abilities. This full-time position requires working from the office in a 24/7 environment with rotational shifts. Ideal for those accustomed to a dynamic customer service setting.

Qualifications

• 1-2 years of work experience managing a control room.
• Familiarity with UK communication style and cultural etiquette.
• Ability to work under pressure and demonstrate self-initiative.

Responsibilities

• Load and manage site schedules and bookings.
• Execute daily control room operations as directed.
• Communicate effectively with clients and teams.
• Investigate and report discrepancies and incidents.

Skills

Customer/client multi-channel connect experience

Excellent verbal and written communication

Organizational skills

Attention to detail

Strong computer literacy

Education

Graduate/Postgraduate in any discipline

Job description

Direct message the job poster from Outscale Partners

Senior Manager Talent Acquisition specializing in Human Resources expertise

Qualifications

Job role

The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.

Duties & Responsibilities

• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.

Skills & Knowledge

• Overall 1-2 years of work experience preferably in managing a control/command room business.
• Graduate/Postgraduate in any discipline preferably from the BPO, KPO, BPM service industry.
• Strong administrative, customer/client multi-channel (Voice, Email, Meetings) connect experience.
• Excellent verbal and written communication. Familiarization with UK, British accent and cultural nuances.
• Trained in UK communication style and cultural etiquette.
• Effective organizational skills and ability to work under pressure.
• High attention to detail.
• Strong computer literacy.
• Demonstrates self-initiative.
• 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, 24/7 business environment, service delivery. Rotational weekly offs. Not Fixed.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Business Consulting and Services

Referrals increase your chances of interviewing at Outscale Partners by 2x

Get notified about new Customer Service Representative jobs in Gurugram, Haryana, India.