Associate – Clinical Operations

Amaha; Mumbai; Vor Ort; INR 700.000 - 900.000; Vollzeit

Benefits dieser Stelle

Exciting projects

Innovators and leaders

Supportive culture

Ownership and sustainability

Creative culture

Zusammenfassung

Amaha is seeking an Associate, Clinical Operations to help ensure smooth delivery of clinical services across OPD and teleconsultation. You will collaborate with psychologists, psychiatrists, clinical leads, clinic coordinators, and cross-functional teams to manage clinician availability, rostering, and day-to-day operations.

You will own operational processes, build trackers and dashboards, monitor utilization, and drive process improvements.

Qualifikationen

• Strong analytical and execution skills with attention to detail.
• Ability to work with data, spreadsheets, and trackers.
• Excellent communication and stakeholder management abilities.

Aufgaben

• Create, manage, and maintain the clinical roster with accurate service availability.
• Monitor scheduling changes and operational issues to minimise disruption.
• Collaborate with marketing to analyze demand/supply trends and optimise processes.
• Own and execute operational projects to launch new services and workflows.

Kenntnisse

Analytical thinking

Execution oriented

Stakeholder management

Data handling

Communication

Team collaboration

Problem solving

Ausbildung

Bachelor's degree in business, economics, engineering, operations, or a related field

Jobbeschreibung

About The Role

We are looking for an Associate, Clinical Operations to join our team and play a key role in ensuring smooth and efficient delivery of clinical services. You will work closely with psychologists, psychiatrists, clinical leads, clinic coordinators, and cross-functional teams to manage clinician availability, rostering, slot availability, and day-to-day operational requirements across OPD and teleconsultation services. The role combines hands-on operational execution, stakeholder management, problem-solving, and data-driven process improvement. The ideal candidate is someone who enjoys solving real-time operational challenges, is highly organised, comfortable working with data, and takes strong ownership of getting things done.

About The Role

We are looking for an Associate, Clinical Operations to join our team and play a key role in ensuring smooth and efficient delivery of clinical services. You will work closely with psychologists, psychiatrists, clinical leads, clinic coordinators, and cross-functional teams to manage clinician availability, rostering, slot availability, and day-to-day operational requirements across OPD and teleconsultation services. The role combines hands-on operational execution, stakeholder management, problem-solving, and data-driven process improvement. The ideal candidate is someone who enjoys solving real-time operational challenges, is highly organised, comfortable working with data, and takes strong ownership of getting things done.

Key Responsibilities

Clinician Rostering

• Work closely with clinical stakeholders to create, manage, and maintain the clinical roster, ensuring accurate and up-to-date service availability.
• Manage last-minute scheduling changes and operational issues to ensure minimal disruption to client consultations.

Clinical Operations

• Monitor supply- and demand-side trends in collaboration with the Marketing team to identify opportunities and optimise operational processes.
• Own and execute clinical operational processes with a high degree of accountability, attention to detail, and operational rigour.
• Build and maintain trackers and dashboards to monitor key operational metrics, including monthly service utilisation, clinic space utilisation, and other relevant performance indicators.

Special Projects

• Own and execute special projects aimed at building new systems, processes, and operational structures, including launching new service lines, setting up new workflows, and improving existing models of care.

Qualifications Skills

What We're Looking For

• Bachelor's degree in business, economics, engineering, operations, or a related field.
• 0-2 years of relevant experience; fresh graduates with strong analytical and execution skills are welcome.
• Strong analytical, communication, and stakeholder management skills.
• Comfortable working with data, spreadsheets, and operational trackers.
• Ability to solve problems independently and execute with speed and attention to detail mindset
• High ownership and strong execution orientation.
• Comfortable working with ambiguity and solving problems in real time.
• Collaborative and adaptable, with the ability to work across teams.
• Curious about healthcare and excited to build and improve how mental healthcare is delivered.

What is it like working at Amaha?

The Learning Opportunities Are Limitless And We Guarantee An Exciting And Transparent Work Culture. You Will Get The Chance To Contribute To a Thriving Start-up Providing Mental Health Solutions To Millions Of Indians! This Includes

• Working on multiple exciting projects
• The chance to work with real innovators and leaders in the field
• Working in a supportive, collaborative, and entrepreneurial atmosphere
• Working with people who believe in hard work, sustainability, and ownership
• Being part of a work culture that is driven by creativity and excellence