Care Associate (Mumbai)

Amaha; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Amaha is seeking an Onlince Care Associate in Mumbai to manage the end-to-end journey of our B2C users. The ideal candidate will use analytical skills to identify problems, implement solutions, and strengthen the value of our products and services.

Collaborate with cross-functional leaders to deliver consistently excellent customer experiences, cultivate client relationships, and ensure data accuracy across all touchpoints. 0–1 year of relevant experience is expected.

Qualifications

• Graduate from a reputed institution.
• 0 to 1 years of relevant work experience.
• Excellent verbal and written communication skills.
• High attention to detail.
• Ability to work independently and flexibly.
• Ability to work exceptionally in a team & across diverse teams.
• Exceptional organizational skills.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional service
• Maintaining an accurate record of all existing clients & deliverables
• Responding to client inquiries in a timely and professional manner
• Managing all incoming data files from clients
• Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
• Preparing detailed reports for management and other teams by analyzing and interpreting data
• Liaising with internal cross-functional teams to fulfill client expectations

Skills

Communication

Detail orientation

Independent worker

Team collaboration

Organization

Deadline driven

Education

Graduate from a reputed institution

Job description

Mindcrescent Wellness Ventures Pvt. Ltd.

Number of Position(s)

2

Openings Valid Till

30/11/2025

Company Description

About Amaha

Welcome to Amaha, where we've made your mental health our priority. Founded in 2016 by visionary Dr. Amit Malik and joined in 2019 by social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to create a supportive mental health ecosystem. We provide comprehensive treatment and care plans for a variety of mental health conditions, including anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions.

At Amaha, our dedicated team of 200+ experts from diverse backgrounds—therapy, psychiatry, technology, and business—is committed to your care. We've delivered 220,000+ sessions to our clients with our therapists and psychiatrists, and our award-winning Amaha app has impacted the lives of over 6 million people globally, offering more than 600 self-care tools and resources. Our community also provides peer support to 50,000+ members .

We also support workplaces and educational institutions with customized emotional well-being programs, and we have 120+ partnerships with leading organizations, reaching over 700,000 individuals. In 2022, we expanded our reach by acquiring the Child and Adolescent Mental Health Institute, Children First, allowing us to provide holistic care for families and communities.

Job Description

About the Role

We are looking for a Onlince Care Associate to manage the overall journey of our B2C users.

Our ideal candidate will be passionate about using analytical skills to identify problems, find solutions, and improve relationships. They will build a trusted and strategic advisor relationship to help drive the continued value of our products and services. Collaborate effectively with cross-functional leaders internally to deliver consistently excellent customer experiences.

Key Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional service
• Maintaining an accurate record of all existing clients & deliverables
• Responding to client inquiries in a timely and professional manner
• Managing all incoming data files from clients
• Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
• Preparing detailed reports for management and other teams by analyzing and interpreting data
• Liaising with internal cross-functional teams to fulfill client expectations

Skills & Qualifications

• Graduate from a reputed institution
• 0 to 1 years of relevant work experience
• Excellent verbal and written communication skills
• High attention to detail
• Ability to work independently and flexibly
• Ability to work exceptionally in a team & work across diverse teams
• Exceptional organizational skills
• Ability to work well under pressure and meet deadlines