Analyst, Client Service Manager, Corporate Banking, Technology and Operations

DBS Bank Ltd; Mumbai City; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

DBS Bank Ltd is seeking a senior Operations professional in Mumbai to service Trade Finance transactions and act as a single point of contact for clients. The role involves managing queries across trade, cash, and loan products, while upholding KPI/KRI standards and risk controls.

You will guide junior team members and provide expert advice on trade transactions, ensuring timely resolution of inquiries and efficient customer service.

Qualifications

• Graduate or postgraduate with relevant work experience in the Trade Finance unit.
• Experience handling Trade Finance products and client servicing.
• Knowledge of trade finance processes and risk controls.

Responsibilities

• Client servicing and handholding of Trade Finance transactions.
• Single point of contact for the client for all trade transactions.
• Manage queries for Trade, Cash and Loan products.
• Maintain KPI/KRI standards and provide guidance to the team.
• Advise the client on trade transactions and resolve inquiries.

Skills

Trade Finance

Client management

Relationship management

KPI/KRI management

Team guidance

Education

Graduate / Post-Graduate with relevant work experience in Trade Finance

Tools

SWIFT

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Requirements

Job Purpose

• Client Servicing for Trade Finance Operations

Key Accountabilities

• Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements

• Capable managing the Customers and handling queries for Trade, Cash and Loan products.
• Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
• Own the Customer Transaction end to end
• Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards
• Advise the client on the trade transactions
• Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies

• Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
• 7+ years of Work Experience in handling the Trade Finance products
• Excellent Client / Customer management skills, business orientation
• To manage processes and metrics on a day to day basis
• To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications

• Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products

DBS India - Culture & Behaviours

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity

Location:

Mumbai

Job:

Operations

Schedule:

Regular

Employee Status:

Full time