Associate Center Manager | Bhattarahalli

cult fit; Bengaluru; On-site; INR 315,000 - 385,000; Full time

Benefits offered by this job

Performance incentives

Job summary

Cultfit is seeking a Centre Manager in Bengaluru (HSR area) to lead a busy fitness center and deliver an exceptional member experience. You will own sales targets, drive conversions, and ensure seamless daily operations across classes, staff, and facilities.

You will build strong member relationships, handle escalations, and document feedback for continuous improvement, while upholding Cultfit's service standards and brand image.

Qualifications

• Bachelor's/Diploma degree required.
• 2–5 years of experience in sales, operations, hospitality, retail or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Nice to have: passion for fitness, wellbeing and community building.

Responsibilities

• Sales & Business Growth: own monthly targets for memberships, renewals and upsells; drive walk-in/trial conversions; manage membership conversions with documentation.
• Centre Operations Management: ensure smooth daily operations; oversee class schedules, trainer punctuality and session readiness; conduct daily facility audits; manage inventory and restocking; address operational gaps.
• Member Experience & Engagement: build rapport with members; resolve escalations; document feedback for improvement; uphold Cultfit's service quality as center representative.

Skills

Sales experience

Operations management

Customer handling

Ownership & problem solving

Education

Bachelor's/Diploma in relevant field

Job description

Location

HSR 5th Main, Bangalore

Salary

3.45LPA fixed plus Incentives (performance based)

About the Role

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

Split Shift Timings:

5:30 AM to 9:30 AM & 5:30 PM to 10:30 PM