Associate - Business Analyst

Ex; Gurugram District; On-site; INR 223,000 - 446,000; Full time

Job summary

Ex in Gurugram, India is seeking a travel associate with solid GDS knowledge to handle refunds, fares, and pricing. The role involves communicating with clients by email and maintaining professional relationships.

You should be able to adapt in a dynamic environment, participate in process improvements, and keep high accuracy and productivity while learning new processes.

Qualifications

• Must have working knowledge on GDS
• Must have knowledge of working on GDS
• Must have knowledge of Refunds, Fares & pricing
• Travel certification is required.
• Must have knowledge of different fare and routing types
• Good communication skills
• Good Travel geographical knowledge
• Maintaining high accuracy, productivity standards and should have willingness to learn.
• Will have interaction with clients through email for query resolution and should build and maintain good working relationships with customers.
• Participate in process improvement initiatives, be flexible and change-ready in a dynamic work environment.

Responsibilities

• Interact with clients via email for query resolution and build strong working relationships with customers.
• Participate in process improvement initiatives and remain flexible in a dynamic work environment.

Skills

GDS knowledge

GDS experience

Refunds & pricing

Travel certification

Fare & routing types

Communication skills

Geographical knowledge

Accuracy & learning

Customer communication

Process improvement

Job description

• Must have working knowledge on GDS (any)
• Must have knowledge of working on GDS
• Must have knowledge of Refunds, Fares & pricing
• Travel certification is required.
• Must have knowledge of different fare and routing types
• Good communication skills
• Good Travel geographical knowledge
• Maintaining high accuracy, productivity standards and should have willingness to learn.
• Will have interaction with clients through email for query resolution and should build and maintain good working relationships with customers.
• Participate in process improvement initiatives, be flexible and change-ready in a dynamic work environment.