Associate Architect (Techno functional)/ Associate Customer success manager- Client Success

o9 Solutions, Inc.; Bengaluru Urban; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

o9 Solutions, Inc. is seeking an Associate Architect (Techno functional) for Client Success in Manufacturing. You will demonstrate industry best practices, own solution usability and uptime, and coordinate with consultants for design improvements.

You will configure the platform post go-live, create data analytics tests, and support global end-user training. The role requires 5+ years of hands-on experience with planning applications, and strong knowledge of SQL/Python/R and related

Qualifications

• 5+ years of experience with implementing planning applications.
• Education: Btech/BE/MCA/Mtech.
• Languages: SQL/Python/R, T-SQL or similar; Statistical, Optimization and Simulation skills through software tools and packages like SQL/Python/R or similar is desirable.

Responsibilities

• Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.
• Resolve customer issues to ensure solution usability and uptime.
• Identify design issues in the existing setup and coordinate with other o9 consultants to solve business problems.
• Be the single point of contact for platform upgrades/patches/hot fixes.
• Configure the o9 platform based on change requests post go-live to solve operations/supply chain problems.
• Create and execute workflow and data analytics test-cases and track issue resolution.
• Support Super User and End User training for a global user base.
• Collaborate with development and operations teams to implement customer feedback.

Skills

SQL

Python

R

T-SQL

Education

Btech/BE/MCA/Mtech

Job description

Associate Architect (Techno functional) - Client Success - Manufacturing

Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.

Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.

Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.

Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.

Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool.

Support Super User and End User training, for a global user base.

Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.

What you’ll have…

Experience: 5+ years of experience with implementing planning applications is a MUST.

Education: Btech/BE/MCA/Mtech

Languages: SQL/Python/R, T-SQL or similar; Statistical, Optimization and Simulation skills through software tools and packages like SQL/Python/R or similar is desirable.

Skills: Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and S&OP.

Characteristics: Strong ability to lead by example and demonstrate proficiency in both product and domain. Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure. Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key.

We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function.