Associate Customer Success Manager

o9 Solutions, Inc.; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Competitive salary

Tech tools for work

Flexible work arrangements

Supportive global team

Diversity & inclusion

Snacks and beverages

Job summary

o9 Solutions, Inc. seeks an Associate Client Success Manager to drive post‑go‑live success for enterprise customers in the US and India. You will manage strategic accounts, ensure services meet SLAs, and coordinate data loads and workflow integrity.

You’ll resolve issues quickly, collaborate with cross‑functional teams, and contribute to product improvements while growing customer value and retention.

Qualifications

• Experience: 7+ years in client success or post-sales roles.
• Masters degree in Operations Research, Mathematics, Engineering, or related field.

Responsibilities

• Develop and manage customer accounts post‑go‑live for US and India.
• Drive repeatable, long-term revenue through superior support.
• Ensure data loads are accurate and end-to-end workflows run smoothly.
• Be single point of contact for platform upgrades/patches and SLAs.
• Coordinate with consultants to resolve design issues and drive improvements.
• Mentor and motivate a global support team and manage project docs.
• Work with R&D to drive product enhancements and knowledge transfer.

Skills

Account management

Client relationships

Project management

US-India coordination

SLA management

Data validation

SQL basics

Education

Master’s degree

Tools

Manugistics

SAP APO

SAP IBP

JDA Demand Fulfil

JDA S&OP

i2 SCM

Oracle SCM

Job description

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Job Title – Associate Client Success Manager

At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.

What you’ll do for us

• Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services.
• Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts.
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
• Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hotfix.
• Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co‑ordinate with functional and technical support consultants to drive for resolution.
• Has a proven track record of building and managing successful support teams in a global environment. Be a motivator of team and initiator of the team’s career enhancement.
• Maintains a repository of all project‑related documents for use throughout the project, for historical reference, training and audits. Works with the R&D team to drive enhancements in product.

What you’ll have

• Experience: 7+ Years.
• Education: Master’s Degree. Degrees in the following fields: Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, or related fields (including Supply Chain Engineering).

Skills

• Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM

Characteristics

• High degree of interpersonal effectiveness and building relationships with customers, across levels and functions. Presentable personality in terms of being the face of o9 for Support Organization High drive and energy with the ability to handle multiple actions and facets effectively and quickly.
• Strong project management skills We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function.

What We Offer

• Competitive Salary – We recognize and reward talent.
• Tech Tools – Choose a Windows or PC laptop, whatever helps you work best.
• Flexible Work – Work from home two days a week—less commuting, more time for what matters.
• Supportive Team – Work alongside a diverse, talented team you can learn from every day.
• Diversity & Inclusion – We celebrate our international workforce and value different perspectives.
• Food & Drink – Enjoy healthy snacks, fresh fruit, teas, and coffees.

How the process works

1. Tech Round 1 – An initial technical discussion to evaluate your skills and expertise.
2. Round 2 – A deeper technical assessment to understand your approach and proficiency.
3. Managerial Round – A conversation with the hiring manager to evaluate collaboration, team fit, and growth potential.
4. HR Round – A final discussion on company culture, expectations, and career progression.

More About Us

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!