Associate - Account Management Job in Gurgaon at Kraftshala

CollegeSearch; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Informal dress code

Health insurance

5 days a week

Job summary

Kraftshala in Gurgaon is seeking an Associate for Account Management to coordinate placement drives with recruiter partners. You will manage end-to-end operations, schedule interviews, and serve as the main contact for recruiters, ensuring timely, high-quality outcomes.

You will work across teams to improve processes, automate workflows, and drive continuous optimization of placement cycles, while building strong recruiter relationships for long-term collaboration.

Qualifications

• Experience in managing end-to-end placement drives for recruiter accounts.
• Ability to plan logistics including interview schedules and candidate lists.
• Act as primary point of contact for recruiters during placement cycles.
• Drive process improvements to reduce delays and enhance efficiency.
• Use tools to automate placement workflows and collaborate with product teams.

Responsibilities

• Understand placement processes and assist in drives for recruiter accounts.
• Manage recruiter and student interactions across drives with timely follow-ups.
• Coordinate with internal teams to ensure candidates are prepared and responsive.
• Track metrics like interview conversion and recruiter feedback to identify improvements.
• Drive automation initiatives to streamline placement cycles and improve user experience.

Skills

Operations

Collaboration

Effective Communication

Program Management

Stakeholder Management

Key Account Management

Coordination

Client Relationship

Job description

Associate - Account Management Job in Gurgaon at Kraftshala

About the Job

The short version:

Who we’re looking for: People who are great at building relationships and keeping things moving. You’re probably the one who remembers every deadline, checks in with everyone, and somehow manages to keep it all together when things get hectic. If you’re someone who enjoys working with people, balancing multiple priorities, and seeing plans turn into results, you’ll fit right in here.

What this role is about: You’ll work with our recruiter partners - the companies that hire from Kraftshala - to make their hiring experience seamless. From setting up placement drives and coordinating with internal teams to solving last-minute challenges, you’ll be the bridge that keeps everything connected and running smoothly.

Why you should apply: This is a role where you’ll see your work translate into real outcomes - recruiters finding the right talent and students landing their first jobs. You’ll sharpen your communication, problem-solving, and relationship-management skills - the kind that’ll set you up for any leadership or business role in the future. And the cherry on top? You’ll get to build a network that most people only dream of - working directly with the top leadership of some of India’s best brands and marketing agencies.

About us: Kraftshala is India's largest skilling institution in terms of marketing placements, with a 94% placement rate overall and a 100% placement rate in our sales programs, and we are gunning to become the world's largest career launchpad, across domains. We're backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestle, and Performics.

The detailed version:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that’s exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

Key Responsibilities:

A. Placement operations:

1. Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met.
2. Planning and executing placement logistics - interview schedules, assessments, candidate lists.
3. Serving as the primary point of contact for recruiters during the placement cycle.
4. Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process.
5. Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas.
6. Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building.

B. Process optimization:

1. Driving continuous improvements because every delayed email, broken link, or missed follow-up can erode trust- and in placements, trust is everything. That’s why we’re constantly refining the way we operate.
2. Utilizing an array of tools, software, and platforms to automate processes, minimize human intervention, and ensure a flawless and effortless delivery of our placement cycles.
3. Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

Monthly outcomes:

• Month 1: Understand all current placement processes, tools, and workflows. Assist in 2-3 drives and begin managing recruiter and student interactions.
• Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24 hour query response time. Identify 3-5 process gaps.
• Month 3+: Implement at least 2 process improvements. Maintain recruiter and student NPS. Drive at least one automation initiative.

Recruitment process:

1. Conversation 1: This will be a virtual call with the HR team to understand your profile briefly and share the details of the selection process to set expectations about what you’re signing up for.
2. Technical exercise: This is a specific assessment designed to evaluate your fit for this role.
3. Conversation 2: This will be a detailed assessment review conversation with the Operations team to go over your submission for the technical exercise.
4. Conversation 3: This will be a conversation where you can expect to be further evaluated on the competencies needed for the job (mentioned above).
5. Conversation 4: A conversation with our CEO to ensure that there is a fit with the Kraftshala Kode.
6. Extending an offer: If all goes well, we will extend an offer that will mention the relevant details.

Number of Openings

1 openings

Perks of this Jobs

• Informal dress code
• Health insurance
• 5 days a week

Skills

Operations, Collaboration, Effective Communication, Program Management, Stakeholder Management, Key Account Management, Coordination, Client Relationship