Associate

DHL Global Forwarding; Kurla; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive compensation & incentives

Training & development

Flexible work arrangements

Paid time off

Medical insurance coverage

Recognition culture

Job summary

DHL Global Forwarding is seeking an Associate for its Global Shared Services Center in Mumbai (GSC Vikhroli). Open to all shifts 24/7, the role supports DGFF regions worldwide with documentation, invoicing, data validation, and customer service activities.

You will be trained to handle file opening, document management, shipment details, registrations, costings, and global customer support, working with ERP platforms and MS Office tools to ensure accuracy and compliance.

Qualifications

• Bachelor's degree (any) is required.
• 0–3 years of experience in BPO or logistics, with strong MS Office skills.
• Proficient in English, both written and verbal, with customer focus.

Responsibilities

• Understand station/country documentation requirements and ensure adherence to SOPs.
• Meet department SLAs and key performance indicators per delivery guidelines.
• Deliver high-quality service through timely, accurate task completion.
• Collaborate with colleagues to identify best practices and process improvements.
• Raise operational challenges to supervisor and business partner promptly.

Skills

MS Office

English communication

ERP exposure

Detail oriented

Customer centric

Education

Bachelor's degree (any)

Tools

ERP systems

Job description

DGFF GSC Vikhroli, Mumbai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

Job Title: Associate

Shift: Open to work in all shifts 24/7

Job Location: DGFF GSC Vikhroli, Mumbai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will have the opportunity to provide best-in-class service within the operation service lines, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing entries such as registration and invoice declaration, managing invoice and costing, handling data validation and enrichment, and offering global customer support.

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any)
• 0 – 3 years of job experience from BPO or logistics domain
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity

We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.