Associate

DHL; Mumbai; On-site; INR 268,000 - 402,000; Full time

Benefits offered by this job

Generous paid time off

Medical insurance

Flexible work arrangements

Parental cover (IN only)

Recognition & Engagement culture

Job summary

DHL Global Forwarding, Freight (DGFF) in Mumbai invites applications for an Associate to support global logistics operations from DGSC GSC Mumbai. The role involves file opening, document handling, processing shipment details, invoicing, data validation, and providing global customer support.

You will train across operations, ensuring compliance with SOPs, SLA adherence, and service quality, with opportunities for growth across our global network.

Qualifications

• Bachelor's degree (any) is required.
• 0–3 years of experience in BPO or logistics.
• Proficient in MS Office and data handling.
• Strong written and verbal English communication.
• Exposure to ERPs preferred.
• Attention to detail and strong logical reasoning.
• High customer-centric approach.

Responsibilities

• Understand station/country documentation requirements and ensure SOP conformity.
• Meet department SLAs and KPIs as per guidelines.
• Deliver high-quality, timely and accurate services.
• Collaborate to identify process improvements and best practices.
• Flag challenges to supervisor and partner promptly.
• Coordinate with stakeholders for regular information flow.

Skills

English communication

Detail oriented

Logical reasoning

Customer centricity

Education

Bachelors degree (any)

Tools

MS Office

ERP exposure

Job description

Job Title: Associate

Shift: Open to work in all shifts 24/7

Job Location:DGFF GSC Vikhroli, Mumbai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON). We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

In this role, you will have the opportunity to provide best-in-class service within the operation service lines, supporting our DGFF regions and countries across the globe. The role will involve comprehensive training to proficiently perform a range of activities, including file opening, document management, supporting shipment details, processing entries such as registration and invoice declaration, managing invoice and costing, handling data validation and enrichment, and offering global customer support.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any)
• 0 – 3 years of job experience from BPO or logistics domain
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Detail oriented
• Good logical reasoning skills
• High level of customer centricity

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.