Associate

Chargeback Gurus Fintech; Chennai; On-site; INR 400,000 - 700,000; Full time

Job summary

Chargeback Gurus Fintech Pvt Ltd in Chennai invites an Associate to join our business operations team. You will help fight, prevent and recover revenue lost to chargebacks for top US clients, using rigorous data analysis and secure processes.

The role requires sharp problem solving, strong MS Office skills, and the ability to collaborate with clients and internal teams in a professional, compliant manner. Night shifts may be required depending on business needs.

Qualifications

• Proven ability to multi-task, handle deadlines and work in a fast-paced environment.
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook) and ability to analyze data.
• Excellent verbal and written communication skills.
• Team player with the ability to collaborate respectfully with colleagues and clients.
• Ability to interact professionally with clients and team members.
• ISMS training completed and commitment to information security requirements.
• Experience with regulatory compliance and data privacy basics.

Responsibilities

• Serve top US clients in business operations to fight and recover revenue from chargebacks.
• Review cases of credit card fraud and investigate solutions.
• Process and dispute chargebacks and inquiries to recover funds.
• Coordinate with internal and external stakeholders to root cause losses.
• Prepare the monthly chargeback report from multiple databases.
• Ensure compliance with regulatory requirements for chargeback activities.
• Support special projects and contribute to process improvement.

Skills

MS Office

Team player

Verbal and written communication

Multi-tasking

ISMS training

Job description

Chargeback Gurus Fintech Pvt Ltd | Full time

Associate

Guindy, Chennai, India

Chargeback Gurus (CBG)is the leading automatedAI-orchestrated chargeback management platform, helping merchants protect andrecover more revenue. CBG’s solutions are powered by sophisticatedtechnologies, rich analytics, and deep industryexpertise.

Withreal-time insightsandflexibledelivery models,CBG equips merchants with thetoolsandtechnologyneeded for effective chargeback prevention andrecovery. CBG aligns 100% with client goals andoperateswithintegrity, transparency, and an unprecedented level of security andcompliance.

Chargeback Gurus(CBG)is the leading automated AI-orchestrated chargeback managementplatform, helping merchants protect and recover more revenue. CBG’s solutionsare powered by sophisticated technologies, rich analytics, and deepindustryexpertise.

Withreal-timeinsightsandflexible delivery models,CBG equips merchants withthetools andtechnologyneeded for effective chargebackprevention and recovery. CBG aligns 100% with client goalsandoperateswith integrity, transparency, and an unprecedented levelof security and compliance.

Responsibilities

• Work in the Business Operationsteam to service top US clients to fight, prevent and recover revenue lost dueto chargebacks
• Review cases due to credit cardfraud and investigate the case to find a solution
• Processing and disputing creditcard charge backs and inquiries to recover funds - including investigations ofChargebacks and communications with external partners
• Engaging with both internal andexternal stakeholders to assist with investigation to root cause of losses
• Tracking and maintaining fraudincident reports and other related analysis
• Work with clients to collect anddocument information that may be used in resolving outstanding disputes
• Ensure that all chargebackactivities are handled in accordance with regulatory requirements
• Compile the figures from variousdatabases to build the team monthly chargeback report
• Validating chargeback report byutilizing internal and external software systems
• Providing support for specialprojects as required
• Ensuring adherence to qualityparameters
• Analyze and develop serviceimprovement strategies in response to client feedback
• Support in complaint monitoringand effective and timely complaint resolution.

Requirements

• Good knowledge of MS Officeprograms including Word, Outlook, Excel and PowerPoint and PDF and ability torun reports and analyze large data sets
• Be a good team player andcollaborate well with others with respect and dignity
• Good verbal and writtencommunication skills
• Ability to interact with clientand team members in a professional and respectful manner
• Proven ability to multi-task,handle stressful situations and deadline pressures
• Work schedule flexibility anabsolute requirement based on business needs of a multi-shift operation (Both General and Night Shifts)
• Problem-solving skills. Accuracyand attention to detail
• Should be creative, systematicand fast learner and Strong oral and written competency
• ISMS Mandatory training
• Ensuring compliance with ISMS requirements, including timely completion of all mandatory information security training, is an essential part of this role.
• PII Data Protection Clause for Candidate data retention and deletion

In accordance with ISO/IEC 27001:2022, particularly Annex A 5.34 Privacy and Protection of PII, the organization ensures that all Personally Identifiable Information (PII) collected during the recruitment process is handled lawfully, securely, and in alignment with relevant privacy, legal, regulatory, and contractual obligations. Candidate information including resumes, application forms, assessments, communication records, and any other identifiable data will be retained for a maximum of three (3) months from the date of submission or last activity. After this retention period, if the candidate is not selected, all associated PII will be permanently deleted from organizational records using secure deletion methods appropriate to the storage medium.

The organization maintains dedicated policies and procedures for the preservation, privacy, and protection of PII, with defined roles and responsibilities to ensure proper handling throughout its lifecycle. All processing of candidate PII is restricted to authorized personnel and aligned with data minimization, access control, and secure disposal requirements as required by ISO 27001:2022 Annex A 5.34.