Associate

Lenity Health; Bengaluru; On-site; INR 600,000 - 700,000; Full time

Benefits offered by this job

Comprehensive health insurance

Free dental check-ups

Annual full-body health check-up

Health club reimbursement

Daily complimentary meals

Cab pickup and drop-off

Job summary

A health-tech startup is seeking an Entry Level Customer Support Executive to assist seniors and caregivers in navigating healthcare needs. You will handle calls, document interactions, and provide timely solutions while ensuring high customer satisfaction. Candidates should have exceptional English communication skills and ideally experience in customer support. The position offers full-time employment with US shift timings, comprehensive health benefits, and cab facilities.

Qualifications

• Strong proficiency in English (verbal and written).
• Prior experience in a call center or customer support environment preferred.
• Comfortable working in a fast-paced, process-driven environment.

Responsibilities

• Handle inbound and outbound calls to support seniors and caregivers.
• Document all call interactions accurately in internal systems.
• Support care coordination activities following up on various patient-related tasks.

Skills

Exceptional communication skills

Strong problem-solving abilities

Customer-centric mindset

Job description

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Role Overview

Full-Time (5-day work-from-office). Timings: US Shift (5:30 PM – 2:30 AM) — Cab facility + office meals provided. Experience Required: 2+ years (Freshers with exceptional communication skills may also be considered). Salary Range: 6-7 LPA.

Join Lenity Health, a venture-backed health-tech startup transforming the healthcare experience for seniors in the United States.

Navigating the healthcare system can be overwhelming, especially for seniors who depend on timely, personalized support. Fragmented processes and outdated workflows often lead to delayed care, higher costs, and missed opportunities for early intervention. At Lenity Health, we partner with payors, ACOs, and providers to streamline care delivery, enhance coordination, and elevate patient experience.

• Handle inbound and outbound calls with empathy and professionalism to support seniors, caregivers, and provider offices, while assisting with scheduling, reminders, and resolving service requests.
• Identify customer needs, provide accurate solutions, escalate urgent issues when required, and route requests to the appropriate internal teams.
• Document all call interactions accurately in internal systems and manage service requests using the service playbook to ensure timely resolution.
• Support care coordination activities by following up on discharge patients, lab results, pending documentation, and other patient-related tasks.
• Collaborate with cross-functional teams to ensure smooth program execution while consistently meeting KPIs such as call quality, accuracy, productivity, and customer satisfaction.

Requirements

• Exceptional communication skills with strong proficiency in English (verbal and written).
• Prior experience in a call centre, customer support, or sales environment is preferred.
• Ability to handle conversations with empathy, clarity, and professionalism.
• Strong problem-solving abilities and a customer-centric mindset.
• Comfortable working in a fast-paced, process-driven environment with night shift timings.

Benefits

• Accelerate Your Career – Access certifications, courses, and mentorship opportunities.
• Unmatched Health Benefits – Comprehensive health insurance, free dental check-ups, and a fully covered annual full-body health check-up.
• Beyond Standard Insurance – Includes group insurance, term insurance, and accident insurance for added financial security.
• Stay Fit & Healthy – Health club reimbursement to support your fitness goals.
• Workplace Perks – Complimentary meals provided daily at the office.
• Convenient Commute – Cab pickup and drop-off available for night-shift employees.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Health and Human Services

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Related roles: Customer Relationship Management Executive, Global Product Customer Support [US Shift], Customer Relations Representative (Bangalore), Customer Experience Specialist (Tues-Sat, 3:00 pm-11:30 pm IST).

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