Assistant Vice President - Partner Operations

EXL Talent Acquisition Team; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a Partner Operations-Operations lead in Pune to own end-to-end delivery of back-office operations across multiple processes. The role focuses on SLAs, KPIs, compliance, and risk mitigation while driving capacity planning and productivity improvements.

You will collaborate with technology, analytics, and transformation teams to scale solutions and deliver measurable benefits.

Qualifications

• Own end-to-end delivery of back-office operations across multiple processes/functions.
• Ensure adherence to SLAs, KPIs, and regulatory/compliance requirements.
• Drive operational stability, risk mitigation, and issue resolution.
• Lead capacity planning, workforce optimization, and productivity improvement initiatives.
• Identify opportunities for process re-engineering, automation, and digitization.
• Lead Lean, Six Sigma, and continuous improvement initiatives to reduce cost and errors.
• Partner with technology, analytics, and transformation teams to scale solutions.
• Deliver measurable benefits such as FTE savings, cycle time reduction, and defect reduction.
• Act as the primary escalation point for senior internal and external stakeholders.
• Present performance insights, risks, and improvement plans to leadership and clients.
• Translate business requirements into operational execution plans.
• Lead, coach, and develop senior managers and operations leaders.
• Build high-performing, customer-centric teams with strong governance and accountability.
• Drive engagement, talent development, succession planning, and attrition management.
• Foster a culture of ownership, discipline, and continuous improvement.
• Ensure compliance with regulatory, audit, and internal control requirements.
• Own operational risk management, including incident management and remediation.
• Support internal/external audits and implement corrective actions.
• Ensure data privacy, information security, and business continuity adherence.

Responsibilities

• Develop & implement business plans in alignment with partnership strategies, business goals, & market trends that supports company's growth & expansion objectives.
• Anchor communication & collaboration between internal teams & external partners to ensure alignment & successful execution of partnership initiatives.
• Measure the success of partnerships by periodically reporting to the senior management on partnership performance, challenges, & opportunities.
• Lead successful execution of partnership contracts & agreements ensuring compliance with company's policy & compliance.
• Identify & mitigate risks associated with onboarding, content, & contracts by ensuring compliance with Legal, ISG, Finance & Marketing groups.
• Keep abreast with market trends & developments to identify new opportunities & risks, & use the insights to readjust partnership goals.

Skills

Operations leadership

Process improvement

Stakeholder management

People management

Lean/ Six Sigma

Automation & digitization

Data-driven decisions

Job description

Trending

Job Info

• Job Identification 12830
• Posting Date 08/06/2026, 06:58 AM
• Job Role Partner Operations-Operations
• Experience (In Years) 3-6
• Job Location Pune

Job Description

Operational Leadership

• Own end-to-end delivery of back-office operations across multiple processes/functions
• Ensure adherence to SLAs, KPIs, and regulatory/compliance requirements
• Drive operational stability, risk mitigation, and issue resolution
• Lead capacity planning, workforce optimization, and productivity improvement initiatives

Process Excellence & Transformation

• Identify opportunities for process re-engineering, automation, and digitization
• Lead Lean, Six Sigma, and continuous improvement initiatives to reduce cost and errors
• Partner with technology, analytics, and transformation teams to scale solutions
• Deliver measurable benefits such as FTE savings, cycle time reduction, and defect reduction

Stakeholder & Client Management

• Act as the primary escalation point for senior internal and external stakeholders
• Present performance insights, risks, and improvement plans to leadership and clients
• Translate business requirements into operational execution plans

People & Capability Management

• Lead, coach, and develop senior managers and operations leaders
• Build high-performing, customer-centric teams with strong governance and accountability
• Drive engagement, talent development, succession planning, and attrition management
• Foster a culture of ownership, discipline, and continuous improvement
• Ensure compliance with regulatory, audit, and internal control requirements
• Own operational risk management, including incident management and remediation
• Support internal/external audits and implement corrective actions
• Ensure data privacy, information security, and business continuity adherence

Key Metrics & Outcomes

• SLA and KPI achievement (Productivity, Quality, TAT, Accuracy)
• Cost optimization and efficiency gains (FTE savings, automation benefits)
• Reduction in customer complaints, rework, and operational risk events
• Employee engagement, leadership strength, and talent retention
• Successful delivery of transformation and change initiatives

Responsibilities

• Develop & implement business plans in alignment with partnership strategies, business goals, & market trends that supports company's growth & expansion objectives.
• Anchor communication & collaboration between internal teams & external partners to ensure alignment & successful execution of partnership initiatives.
• Measure the success of partnerships by periodically reporting to the senior management on partnership performance, challenges, & opportunities.
• Lead successful execution of partnership contracts & agreements ensuring compliance with company's policy & compliance.
• Identify & mitigate risks associated with onboarding, content, & contracts by ensuring compliance with Legal, ISG, Finance & Marketing groups.
• Keep abreast with market trends & developments to identify new opportunities & risks, & use the insights to readjust partnership goals.