Head - Partner Office

Forward; Mumbai; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Forward is seeking a dynamic business leader to drive the Partner Office strategy, growth, and P&L performance across the region. You will shape plans, identify market opportunities, and align goals with corporate objectives to deliver growth and persistency.

You will lead a regional sales leadership team, manage partner relationships, ensure governance and compliance with IRDAI, and collaborate with Ops, Underwriting, Finance, HR, and Product to execute campaigns, product launches, and service

Responsibilities

• Drive the overall business strategy for the Partner Office to achieve revenue, profitability, market share, and persistency objectives.
• Own the P&L for the Partner Office and ensure achievement of key business metrics.
• Develop and execute annual business plans aligned with organizational goals.
• Identify growth opportunities through market expansion, partner acquisition, and productivity enhancement initiatives.
• Lead the Variable Agency distribution model across the assigned geography.
• Build, nurture, and strengthen relationships with key business partners and stakeholders to maximize business potential.
• Drive partner productivity through structured engagement, capability building, and performance management.
• Ensure effective execution of sales campaigns, product launches, and strategic initiatives.
• Lead and develop a high-performing leadership team comprising Regional Managers, Area Managers, and frontline sales leaders.
• Drive recruitment, capability building, coaching, succession planning, and employee engagement initiatives.
• Build a strong performance-driven culture focused on collaboration, accountability, and customer-centricity.
• Lead and develop a high-performing leadership team comprising Regional Managers, Area Managers, and frontline sales leaders.
• Drive recruitment, capability building, coaching, succession planning, and employee engagement initiatives.
• Build a strong performance-driven culture focused on collaboration, accountability, and customer-centricity.
• Ensure adherence to IRDAI regulations, company policies, and governance standards.
• Partner with Operations, Underwriting, Finance, HR, and Product teams to deliver seamless execution.
• Monitor operational efficiency and customer service standards while driving continuous process improvements.
• Ensure timely reporting, compliance, and audit readiness across the Partner Office.
• Collaborate closely with senior leadership and cross-functional teams to align business priorities.
• Provide strategic market insights and customer feedback to support product innovation and business planning.
• Represent the organization with key external stakeholders and strategic partners.

Job description

Key Responsibilities:

1- Business Strategy & Growth:

• Drive the overall business strategy for the Partner Office to achieve revenue, profitability, market share, and persistency objectives.
• Own the P&L for the Partner Office and ensure achievement of key business metrics.
• Develop and execute annual business plans aligned with organizational goals.
• Identify growth opportunities through market expansion, partner acquisition, and productivity enhancement initiatives.

2- Distribution & Partner Management:

• Lead the Variable Agency distribution model across the assigned geography.
• Build, nurture, and strengthen relationships with key business partners and stakeholders to maximize business potential.
• Drive partner productivity through structured engagement, capability building, and performance management.
• Ensure effective execution of sales campaigns, product launches, and strategic initiatives.

3-Sales Leadership & Performance Management:

• Lead and develop a high-performing leadership team comprising Regional Managers, Area Managers, and frontline sales leaders.
• Drive recruitment, capability building, coaching, succession planning, and employee engagement initiatives.
• Build a strong performance-driven culture focused on collaboration, accountability, and customer-centricity.

4- People Leadership & Talent Development:

• Lead and develop a high-performing leadership team comprising Regional Managers, Area Managers, and frontline sales leaders.
• Drive recruitment, capability building, coaching, succession planning, and employee engagement initiatives.
• Build a strong performance-driven culture focused on collaboration, accountability, and customer-centricity.

5- Operational Excellence & Governance:

• Ensure adherence to IRDAI regulations, company policies, and governance standards.
• Partner with Operations, Underwriting, Finance, HR, and Product teams to deliver seamless execution.
• Monitor operational efficiency and customer service standards while driving continuous process improvements.
• Ensure timely reporting, compliance, and audit readiness across the Partner Office.

6- Stakeholder Management:

• Collaborate closely with senior leadership and cross-functional teams to align business priorities.
• Provide strategic market insights and customer feedback to support product innovation and business planning.
• Represent the organization with key external stakeholders and strategic partners.