Assistant Vice President

IKS HEALTH; Coimbatore District; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

IKS HEALTH is seeking an Associate Vice President in the AR domain to partner with clients, lead delivery to meet SLA targets, and drive value across operations and relationships. The role requires steering cross-functional teams, governance, and strategic client engagement to optimize performance and margin.

The AVP will oversee delivery excellence, quality norms, and escalation management, while developing deep healthcare/RCM expertise to enable meaningful client conversations and outcomes.

Responsibilities

• Act as Centralized Business Office (CBO) Leader for the client practice
• Drive teams to achieve SLA/metrics by optimal use of resources, review & execution of action plans & team performance reviews
• Adherence to defined Quality norms & identify process issues impacting delivery or client business
• Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction
• Embrace escalations and identified opportunities from clients/Client Services/ or market leader
• Proactively identify issues and fix root causes
• Raise the bar of engagement & delivery to come across as a partner rather than a vendor
• Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth
• Manage Voice Of Customer & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives
• Work with Solutions, Implementation, and Client Services to understand, contribute, and

Job description

Position: Associate Vice President

Grade: 6

Reporting To: Vice President

Designations Reporting To This Role: Director

Department: AR

Profile Description:

The role of an AVP is to deliver as a client partner and drive value on operations, cost, and relationship for IKS and the

client. The expectation is that this role will effectively, plan, coordinate and direct the teams involved with client

delivery as well as enabling teams to deliver the above said values.

Key Responsibilities:

• Act as Centralized Business Office(CBO)Leader for the client practice
• Drive teams to achieve agreed Service Level Agreement(SLA)/ Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews
• Adherence to defined Quality norms & identify process issues impacting delivery or client business
• Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals)
• Embrace escalations and identified opportunities from clients / Client Services / or market leader
• Proactively identify issues and fix root causes.
• Raise the bar of engagement & delivery to come across as a partner rather than a vendor
• Become a healthcare / RCM expert thus enable value conversations with Clients down to any depth
• Manage Voice Of Customer & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives
• Work with Solutions, Implementation, and Client Services to understand, contribute, and