AVP-FPNA GPO

Wipro; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Wipro is seeking an experienced Delivery Leader in Pune to manage AVP and senior management teams, ensuring service delivery within agreed SLAs and KPIs. You will maintain client relationships, oversee risk/compliance, and drive process transformation with Lean/Six Sigma and automation initiatives.

The role requires strong leadership, stakeholder management, and the ability to build a high-performance culture while planning for transitions and ensuring business value through continuous

Qualifications

• Experience leading senior delivery teams and managing SLAs/KPIs.
• Expertise in process transformation and automation.
• Ability to manage risk and compliance while maintaining client relationships.

Responsibilities

• Lead a team of AVP, Managers & Senior Managers to ensure delivery within SLA/KPI.
• Manage attrition and retention, back-up planning, and foster high-performance culture.
• Maintain customer relationship with client to align on process activities, changes, and opportunities to transition more work.
• Act as escalation point for critical service issues and manage risk & compliance.
• Drive efficiency and customer satisfaction, ensure BCP/DRP readiness.
• Own process transformation and digital lifecycle adoption, push Lean/Six Sigma initiatives and automation to improve profitability.
• Lead transition of processes with shared service knowledge for smooth implementation.
• Define 1–3 year target-state roadmap and KPI framework; oversee governance and issue resolution.

Skills

Leadership

Stakeholder management

Client relationship management

Risk & compliance

Process improvement

Automation opportunities

Tools

LEAN methodology

Six Sigma

Job description

• Leading a team of AVP, Managers & Senior Managers to ensure that overall delivery of services is within agreed SLA's & KPI's as defined. Deliver all contractual client requirements
• Attrition management and retention of key resources. Back up planning. Continuously strive to build a culture of high-performance.Facilitate effective teamwork and build collaborative relationships internally and externally
• Customer Relationship Management -Manage customer relationship and liaise with the client for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities
• Act as a point of escalation for critical/ complex service issues and Manage Risk & compliance
• Improve efficiency and increase Customer satisfaction
• Well versed with BCP/DRP programs for industry
• Owner of process Transformation/Adoption of digital life cycle - Create a mindset of innovation aimed at constantly challenging the norm to drive business value. Responsible for ensuring a disciplined approach to operational excellence. Drive ongoing continuous improvement through LEAN/ six sigma, automation opportunities within all processes to improve profitability.
• Transition Support - Play a lead role in transition of processes by bringing in shared service specific knowledge & best practices for smooth implementation and execution.

Process Vision & Strategy

• Define 1–3 year target-state roadmap.
• Define KPI framework and business outcomes.

• Transformation Ownership: Own automation backlog, Prioritize AI opportunities., Sponsor process redesign initiatives, Approve standard process models.
• Supplier Governance: Primary interface with supplier process leads, Review service performance and transformation delivery, Manage process escalations.
• Governance: Lead monthly GPO Committee, Review KPI scorecards, Resolve cross-functional process issues.