Assistant Store Manager

Ugaoo Agritech Pvt Ltd; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Ugaoo Agritech Pvt Ltd in Mumbai is seeking a Store Manager to own end-to-end store operations, drive sales, ensure plant care standards, and lead a high-performing team. You will be responsible for delivering the store’s P&L targets and ensuring excellent customer experience.

The role requires 3–6 years of retail store management experience, strong people skills, and familiarity with retail technology such as POS and inventory systems.

Qualifications

• Graduate with preference for retail/hospitality background.
• 3–6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred).
• Strong people management and customer orientation.

Responsibilities

• Own store revenue, footfall conversion, and average bill value targets.
• Monitor sales performance daily/weekly/monthly against budget.
• Control store-level costs (manpower, wastage, consumables) within budget.
• Resolve customer escalations and maintain service quality benchmarks.
• Drive local activations, events, and community engagement to build footfall.
• Maintain plant health standards, watering, pest checks, and visual merchandising.
• Manage stock levels, indenting, and minimize shrinkage/wastage.
• Recruit, train, and mentor store staff; conduct rosters and performance reviews.

Skills

People management

SOP process driven operations

Customer oriented communication

Sales oriented leadership

Analytical thinking

Trustworthiness & ethics

Education

Graduate

Tools

POS systems

Inventory systems

Job description

Reports to: City Head – Retail / Zonal Manager

About Us

At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we’re building an ecosystem that brings nature closer to homes, offices, and communities.

Role Purpose

Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L targets.

Key Responsibilities

• Own store revenue, footfall conversion, and average bill value targets
• Monitor daily/weekly/monthly sales performance against budget
• Control store-level costs (manpower, wastage, consumables) within budget

Customer Experience

• Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories
• Resolve customer escalations and maintain service quality benchmarks
• Drive local activations, events, and community engagement to build footfall

Plant & Inventory Management

• Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising
• Manage stock levels, indenting, and minimize shrinkage/wastage
• Ensure planogram and store display standards are maintained

Team Management

• Recruit, train, and mentor store staff on product knowledge and customer service
• Conduct daily briefings, roster planning, and performance reviews
• Ensure grooming, punctuality, and SOP adherence across the team

Store Operations

• Ensure statutory compliance, licenses, and store audit readiness
• Coordinate with visual merchandising, marketing, and supply chain teams
• Maintain store safety, cleanliness, and asset upkeep

Requirements

• Graduate, preferably with retail/hospitality background
• 3–6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred)
• Strong people management and customer orientation
• Passion for plants/gardening is a plus
• Comfortable with retail tech (POS, inventory systems)

Key Metrics

• Customer satisfaction/NPS
• Shrinkage %, plant mortality rate
• Staff attrition and training completion

Required Skills

• SOP process driven operations excellence
• Customer Oriented Communication Skills
• Sales oriented people management
• Analytical Thinking
• Trustworthiness & Ethics