Assistant Store Manager

Traya; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Traya is seeking an Assistant Store Manager to lead daily store operations and drive sales. The role requires guiding customers through consultation journeys, managing a customer-facing team, and ensuring smooth day-to-day activities.

Ideal candidates will have 4–6 years in customer-facing roles with at least 2 years in team leadership, strong communication, and proficiency in Excel/Google Sheets and CRM tools. A proactive, owner-driven mindset is essential.

Qualifications

• 4-6 years in customer-facing roles, with 2+ years managing teams.
• Strong communication, basic Excel/Google Sheets, and CRM tools experience.
• Mindset: high ownership, proactive, and target-driven.

Responsibilities

• Guide clients through consultation and treatment journeys, conduct follow-ups, re-engage inactive leads, and handle escalations.
• Supervise daily store operations, schedule rosters, and mentor staff.
• Drive revenue targets, cross-selling/upselling, and store footfall.
• Maintain daily MIS reporting, CRM data accuracy, and stock replenishment.

Skills

Customer engagement

Leadership

Communication

Ownership

Tools

Excel/Google Sheets

CRM tools

Job description

We are hiring an Assistant Store Manager with 4-6 years of experience in retail, wellness, healthcare, or hospitality to lead daily store operations, drive sales, and manage our customer-facing team.

Key Responsibilities

• Customer Engagement: Guide clients through consultation and treatment journeys, conduct phone/WhatsApp follow-ups, re‑engage inactive leads, and handle escalations.
• Operations & Leadership: Supervise daily store operations, schedule rosters, and mentor Hair Coaches and support staff.
• Sales Growth: Drive revenue targets, cross‑selling/upselling, and store footfall.
• Admin & Inventory: Maintain daily MIS reporting, CRM data accuracy, and stock replenishment.

Requirements

• Experience: 4-6 years in customer‑facing roles, with 2+ years managing teams.
• Skills: Strong communication, basic Excel/Google Sheets, and CRM tools experience.
• Mindset: High ownership, proactive, and target‑driven.