Assistant Sales Manager

Thomas Cook India Limited; Bengaluru; On-site; INR 280,000 - 420,000; Full time

Job summary

Thomas Cook India Limited is seeking an Executive/Assistant Manager to lead travel sales across Delhi, Kolkata, Chennai, Bangalore and Mumbai and to drive daily, weekly and monthly targets in a high-volume environment.

The role requires handling enquiries through walk-ins, phone, email and travel agents, providing complete product and cost information, maintaining strong customer relationships, initiating telesales follow-ups, coordinating with the service team for post-sale processes, and

Qualifications

• 1. Achieve daily/weekly/monthly targets as specified by the BM.
• 2. Maintain & follow grooming standards as specified in the SOP Manual.
• 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• 4. Handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents
• 5. Ensure that customer is provided with complete details pertaining to the product & cost
• 6. Responsible for relationship building and servicing the city PSA & TAs
• 7. To maintain query turnaround time as per SOP
• 8. Initiate telesales calls for follow ups & closure of sales bookings
• 9. Coordinate with service team for post-sale process
• 10. Maintain Daily Sales Report
• 11. Maintain enquiries in a database for future follow-ups and regularly send emails on new offers
• 12. Maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
• 13. Adhere to company policy and systems
• 14. Ensure zero monetary losses by cancellation of liabilities and timely collections

Responsibilities

• Travel Sales, Leisure Sales, Holiday Sales, Itinerary, Holiday Packages

Job description

Please find the JD.

Role- Executive/Assisatnat Manager

Location- Delhi,Kolkata, Chennai,Bangalore & Mumbai

Responisbilities:-

• 1. Responsible to achieve daily / weekly / monthly targets as specified by the BM.
• 2.Maintain & follow grooming standards as specified in the SOP Manual.
• 3.Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• 4.Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents
• 5. Ensure that customer is provided with complete details pertaining to the product & cost
• 6. Responsible for relationship building and servicing the city PSA & TAs
• 7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings
• 9. Responsible to coordinate with service team for post-sale process
• 10. Maintain Daily Sales Report
• 11. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on new offers
• 12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction
• 13. Adhere to company policy and systems
• 14. Ensure zero monetary losses by cancellation of liabilities and timely collections

Travel Sales, Leisure Sales, Holiday Sales, Itinery, Holiday Packages