Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

DBS; Pune District; On-site; INR 360,000 - 480,000; Full time

Job summary

DBS in Pune invites applications for an Assistant Officer, Specialist in the Contact Centre for Corporate Banking, Technology & Operations. The role focuses on delivering exceptional customer service across multiple channels, resolving queries, and guiding clients through banking processes.

You will work in a fast-paced environment, collaborate with diverse teams, and continually update product knowledge to provide accurate information and tailored solutions.

Qualifications

• 1–2 years experience in customer service or contact center.
• Strong communication and interpersonal skills.
• Proven problem-solving and decision-making abilities.
• Proficient with software applications and digital tools for client interactions.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist clients with banking inquiries and transactions; ensure prompt resolution.
• Identify client needs and offer relevant banking solutions.
• Maintain accurate records of interactions and transactions.
• Collaborate with cross-functional teams to improve customer experience.
• Stay updated on banking regulations and policies.

Skills

Communication skills

Customer service

Problem solving

Interpersonal skills

Job description

## Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & OperationsApply: Pune-DBIL: Full time: Posted Today: End Date: November 19, 2026 (30 days left to apply): WD89852**Business Function**Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.**Responsibilities*** Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat* Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution* Proactively identify and address client needs, offering appropriate solutions and products* Maintain accurate and detailed records of client interactions and transactions* Collaborate with cross-functional teams to enhance the overall customer experience* Continuously develop product knowledge and stay updated on industry trends and regulations* Adhere to all relevant policies, procedures, and compliance requirements**Requirements*** Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry* Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds* Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions* Proficient in using various software applications and digital tools to support client interactions* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities* Commitment to delivering exceptional customer service and a passion for the banking industry**Location:**Pune-DBIL**Job:**Customer Service**Schedule:**Regular**Employee Status:**Full time