Assistant Manager - Voice Process

Policybazaar.com; Hyderabad; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Policybazaar is seeking an experienced Assistant Manager - Voice Process (Sales) to lead an Inside Sales/Voice Process team and drive performance from the front. The role demands strong leadership and a track record of delivering targets in a fast-paced sales environment.

The position requires 7+ years in Voice Process/Sales, with hands-on Inside Sales/B2C experience, and proven ability to manage attrition, KPIs, and coaching for high conversions and revenue.

Qualifications

• Minimum 7 years of experience in Voice Process/Sales.
• Hands-on experience in Inside Sales and B2C Sales.
• Strong team handling experience.
• Experience in managing attrition and shrinkage.
• Good understanding of sales KPIs, productivity, and performance management.
• Excellent communication and leadership skills.

Responsibilities

• Lead and manage an Inside Sales/Voice Process team.
• Drive sales performance and ensure achievement of business targets.
• Monitor team productivity, conversions, and revenue.
• Manage team attrition and shrinkage effectively.
• Conduct regular coaching, feedback, and performance review sessions.
• Ensure adherence to sales processes and quality standards.
• Prepare and analyze MIS reports and other performance metrics.

Skills

Inside Sales

B2C Sales

Leadership

Team Management

Sales KPIs

Communication

Coaching & Feedback

Job description

We have an exciting opportunity with Policybazaar for the role of Assistant Manager - Voice Process (Sales).

• Role: Assistant Manager - Voice Process (Sales)
• Experience: 7+ Years
• Notice Period: Up to 30 Days
• Working Days: 6 Days (Work from Office)

Role Responsibilities:

• Lead and manage an Inside Sales/Voice Process team.
• Drive sales performance and ensure achievement of business targets.
• Monitor team productivity, conversions, and revenue.
• Manage team attrition and shrinkage effectively.
• Conduct regular coaching, feedback, and performance review sessions.
• Ensure adherence to sales processes and quality standards.
• Prepare and analyze MIS reports and other performance metrics.

Required Skills:

• Minimum 7 years of experience in Voice Process/Sales.
• Hands-on experience in Inside Sales and B2C Sales.
• Strong team handling experience.
• Experience in managing attrition and shrinkage.
• Good understanding of sales KPIs, productivity, and performance management.
• Excellent communication and leadership skills.