Transport Executive

JLL; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

JLL in Powai, Mumbai, is seeking a Transport Operations Assistant to support all aspects of employee transport, ensuring safe, reliable, cost-effective, and well-documented service delivery. You will manage daily routing, coordinate vendors, and maintain 24/7 transport support at the client site.

The role requires coordinating rosters, logging transport data, ensuring only authorized staff travel, and contributing to continual process improvements while working in rotating shifts in a fast-paced

Qualifications

• Bachelor's degree in any discipline.
• 1–3 years in transport operations, administration, or logistics coordination.
• Corporate or BPO transport management experience preferred.
• Good verbal and written communication with employees and vendors.

Responsibilities

• Prepare, review, and manage daily and shift-wise transport rosters for employee pick-up and drop, ensuring on-time dispatch.
• Record start times, mileage, driver details, staff boarding times, and pickup times for documentation.
• Ensure only authorized employees on roster are transported as per approval protocols.
• Monitor vehicle departure times and ensure timely departures with complete trip documentation.
• Support 24/7 transport helpdesk by logging calls and processing urgent requests efficiently.
• Track trip progress in real-time and report incidents, delays, or exceptions to the Transport Helpdesk.
• Communicate with drivers and transport team via radio and other channels for coordination.
• Maintain log books and digital records of transport operations across locations.
• Collaborate with teammates, vendor supervisors, security, and facility management to ensure safe operations.
• Ensure compliance with transport processes, data protection, and safety protocols.

Skills

MS Office

Verbal & written communication

Teamwork

Attention to detail

Education

Bachelor's degree

Job description

Role Overview

Support all aspects of employee transport operations at The Client at Powai, ensuring safe, reliable, cost-effective, and fully documented service delivery. Manage efficient daily routing, vendor coordination, roster management, and compliance with all contractual and statutory requirements while maintaining 24/7 transport support.

Role Overview

Support all aspects of employee transport operations at The Client at Powai, ensuring safe, reliable, cost-effective, and fully documented service delivery. Manage efficient daily routing, vendor coordination, roster management, and compliance with all contractual and statutory requirements while maintaining 24/7 transport support.

Key Responsibilities

• Prepare, review, and manage daily and shift-wise transport rosters for employee pick-up and drop, ensuring vehicles are dispatched on time
• Record start times, mileage, kilometer readings, driver details, staff boarding times, and initial pick-up times accurately for documentation
• Ensure only authorized employees listed on roster sheets are transported as per approval protocols and process requirements
• Monitor vehicle departure times and ensure each vehicle leaves at exact appointed time with complete trip documentation
• Support maintenance of 24/7 transport helpdesk by logging calls, assisting with queries, and documenting urgent requests efficiently
• Track trip progress in real-time and report any incidents, speeding cases, delays, or exceptions immediately to Transport Helpdesk
• Communicate with drivers and transport team over radio and other channels as needed for coordination
• Keep accurate log books upon arrival at client site and maintain digital records, excluding any excess mileage
• Collaborate closely with JLL teammates, transport team, vendor supervisors, security, and facility management to ensure safe operations
• Ensure compliance with all transport processes, employee data protection, and safety protocols at all locations
• Maintain important transport-related contact lists and keep vendor supervisor information current
• Assign unique reference numbers to transport requests and prepare work orders for each service requirement
• Monitor completion of work orders and track fulfillment against service level agreements
• Assist in scheduling and monitoring of routine and ad hoc trips based on employee requirements
• Prepare daily, weekly, and monthly transport summary reports with trip volumes, on-time performance, and incident logs
• Support calculation and validation of vendor invoices based on trip logs and contractual rates
• Address employee transport queries with courtesy and professionalism, contributing to seamless workplace experience
• Monitor and support improvement programs for transport efficiency, cost optimization, and service quality
• Willingness to work in rotational shifts

Qualifications

• Bachelor's degree in any discipline
• 1-3 years of experience in transport operations, administration, or logistics coordination
• Corporate or BPO transport management experience strongly preferred
• Good verbal and written communication skills for professional interaction with employees and vendors
• Strong teamwork and collaboration abilities to work effectively across departments
• Proficiency in MS Office (Excel, Word) and data entry for maintaining logs and reports
• Excellent attention to detail with focus on accuracy in documentation and record-keeping
• Strong organizational skills to manage multiple routes, schedules, and priorities simultaneously
• High integrity, punctuality, and reliability in handling time-sensitive operations
• Customer service orientation with ability to handle queries and concerns professionally
• Flexibility to work in shifts and adapt to fast-paced, 24/7 operational requirements
• Analytical mindset to review reports, identify trends, and support process improvements