Assistant Manager - Transactional Quality Life And Pensions Insurance Six Sigma Process Excellence - Bangalore

WNS; Bengaluru; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

WNS, part of Capgemini, seeks a Quality professional with 4–5 years of overall experience and 2–2.5 years in Quality within Life & Pension Insurance. You will drive compliance, KPI tracking, and process improvements, ensuring adherence to ISO standards and QA playbooks.

The role requires strong communication, analytical skills, and proficiency in Excel and PowerPoint. A Lean Six Sigma belt is preferred, with a focus on delivering accurate reporting and mentoring teams.

Formación

• Minimum 4–5 years of overall work experience, with at least 2–2.5 years in Quality.
• Lean Six Sigma Yellow/Green belt certification or strong understanding of Lean Six Sigma concepts and QC tools.
• Domain expertise in Life & Pension Insurance with knowledge of policy administration, claims, underwriting, regulatory requirements, and end-to-end insurance operations.
• Excellent written and verbal communication skills.
• Proficient in Excel and PowerPoint; strong analytical mindset.

Responsabilidades

• Deliver a high-quality shared services operation by raising service-delivery standards with low risk and minimal surprises in BAU.
• Lead audit compliance, root cause analysis, remediation plans, and ensure adherence to audit targets.
• Develop sampling and stratification strategies based on compliance checks, process volumes, and agent performance.
• Maintain calibration of the quality framework and drive performance against quality metrics and SLA baselining.
• Oversight of reporting, business insights, and continuous improvement initiatives (Kaizen).
• Support customer complaint resolution process and ensure timely, accurate process documentation per ISO and QA playbooks.

Conocimientos

Quality mindset

Analytical thinking

Excellent communication

Excel

Educación

Graduate

Herramientas

PowerPoint

Descripción del empleo

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Primary Duties & Responsibilities

• Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU
• Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
• Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance
• Ensure continued calibration to the quality framework
• Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
• Facilitate Kaizen initiatives within the team
• Accountable for customer complaint resolution process
• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
• Responsible for timely & accurate reporting, updates and business insights
• Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring

Desired Experience and Skills

• Graduate / Post Graduate
• Overall work experience of minimum 4-5 yrs.; minimum 2-2.5 yrs. experience in Quality
• Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms
• Domain expertise in Life & Pension Insurance, with strong knowledge of policy administration, claims, underwriting, regulatory requirements, and end-to-end insurance operations
• Excellent Communication skills - written & verbal
• Working knowledge of Excel & PowerPoint
• Should have analytical bent of mind
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset

Qualifications

Graduate