Lead Associate - Transactional Quality ( Cash Applications/ OTC / Accounts Receivable/ AR ) - Mumbai Thane

WNS Global Services; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

WNS Global Services in Mumbai is hiring a Lead Associate for Transactional Quality across Cash Applications, OTC and AR. It’s a full-time role requiring 2-3 years in F&A AR processes, with SAP/Oracle knowledge and flexibility for shifts.

The candidate will perform quality checks, generate reports, and support process improvements. Commerce graduates or postgraduates with strong MS Office skills are preferred, and Six Sigma training is a plus.

Qualifications

• Commerce graduate or postgraduate with proficiency in MS Office.
• Six Sigma trained would be preferred.
• BPO/KPO background with TQ management/mentoring is a plus.
• Experience in AR processes & CTQs; ISO documentation & compliance checks.

Responsibilities

• Perform transactional quality checks on AR activities using sampling strategy.
• Prepare process-specific reports and dashboards; track SLA/CTQs.
• Identify improvement opportunities and share best practices across teams.
• Facilitate internal client meetings and provide feedback on performance quality.

Skills

MS Office

Communication skills

Presentation skills

Education

Commerce Graduate / Post Graduate

Tools

SAP

Oracle

Advanced Excel

Job description

Lead Associate - Transactional Quality ( Cash Applications/ OTC / Accounts Receivable/ AR ) - Mumbai Thane

• Full-time

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description: Transactional Quality Role – Non Voice - Minimum 2-3 years of experience in F&A Accounts Receivable, Invoicing, Cash Applications, Customer Disputes, Credit Management, Dunning , Bad Debt Management, Aging reports , Refunds and reconciliations etc.- ERP knowledge (SAP/Oracle Preferable) for faster integrationCandidate should be flexible with shifts. Perform transactional quality checks based on sampling strategy on various AR activities ISO documentation & compliance checks Perform process quality checks as per frequency & sampling strategy Provide feedback to associates on performance quality CCRP process adherence, record keeping and analysis Error trend analysis and reduction plans Prepare process specific reports Participate in reviews/meetings Share inputs for Process Training Tracking SLA CTQs related to process accuracy ISO documentation & Compliance checks Identify process specific improvement opportunitiesKnowledge/Qualifications/ Competency / Work Experience:- Commerce Graduate / Post Graduate with proficiency in MS Office, Good Communication / Presentation Skills. Six Sigma Trained preferred Candidates only from a BPO / KPO Background Candidates preferred with advanced excel and automation background with sound knowledge Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen]. Facilitate sharing of best practices from within and outside the organization and implement them. Take charge of internal meetings / client meetings etc. Create and manage performance dashboards, which depicts business and ops metrics clearly. Open to stretch if needed to meet team and organizational goals. Accuracy & integrity in data handling Ability to work with people and teams of diversified / different priorities Ability to present/ address in team meetings etc.

- Any Graduate / PG, Good Communication / Presentation Skills. - Lean / Six Sigma Trained would be preferred