Assistant Manager - Transactional Quality ( Life & Pensions Insurance/ Six Sigma/ Process Excellence) - Bangalore

WNS; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

WNS, part of Capgemini, is seeking a Quality Assurance specialist in Bengaluru to strengthen the Shared Services Quality Organization. You will drive audit compliance, calibration of the quality framework, and deliver performance against SLA targets in Life & Pension Insurance processes.

The ideal candidate has 4–5 years in quality, Lean Six Sigma Yellow/Green belt, strong Excel/PowerPoint skills, and excellent communication.

Qualifications

• Graduate with 4–5 years of overall experience; at least 2–2.5 years in Quality.
• Lean Six Sigma Yellow/Green belt certified or strong understanding of Lean Six Sigma concepts and RCA/QC tools.
• Domain expertise in Life & Pension Insurance with knowledge of policy administration, claims, underwriting, regulatory requirements, and end-to-end insurance operations.
• Excellent written and verbal communication; strong Excel and PowerPoint skills.
• Analytical mindset with a strong work ethic and growth mindset.

Responsibilities

• Raise the bar on service-delivery standards and enable low-risk, zero-surprises BAU in Shared Services Quality.
• Audit compliance, root-cause analysis, and remediation plans; ensure adherence to binding audit targets.
• Conduct sampling and stratification based on compliance checks, financial processes, errors, priorities, and agent performance.
• Maintain calibration to the quality framework and drive performance against quality metrics and SLA baselines.
• Lead Kaizen initiatives within the team and support customer complaint resolution processes.
• Ensure process documentation and sign-off as per ISO standards and the WNS QA Playbook.
• Provide timely reporting, updates, and business insights; foster cross-team collaboration and mentoring.

Skills

Lean Six Sigma

RCA tools

Excel

PowerPoint

Communication skills

Analytical mindset

Quality assurance

Education

Graduate

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Primary Duties & Responsibilities

• Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU
• Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
• Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance
• Ensure continued calibration to the quality framework
• Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
• Facilitate Kaizen initiatives within the team
• Accountable for customer complaint resolution process
• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
• Responsible for timely & accurate reporting, updates and business insights
• Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoringDesired Experience and Skills
• Graduate / Post Graduate
• Overall work experience of minimum 4-5 yrs.; minimum 2-2.5 yrs. experience in Quality
• Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms
• Domain expertise in Life & Pension Insurance, with strong knowledge of policy administration, claims, underwriting, regulatory requirements, and end-to-end insurance operations.
• Excellent Communication skills - written & verbal
• Working knowledge of Excel & PowerPoint
• Should have analytical bent of mind
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset

Qualifications

Graduate