Assistant Manager - Quality Assurance in Life & Pensions Insurance

WNS Global Services Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

WNS Global Services Pvt Ltd in Bengaluru seeks an Assistant Manager for Transactional Quality in Life & Pensions. The role focuses on maintaining quality standards, audits, and continuous improvement in a high-volume Shared Services environment.

The candidate should have 4–5 years total experience with at least 2–2.5 years in quality, possess Lean Six Sigma belts or strong knowledge, and demonstrate strong communication and analytics skills.

Qualifications

• Holds Graduate or Post Graduate degree with 4–5 yrs total exp, and 2–2.5 yrs in Quality.
• Lean Six Sigma Yellow/Green Belt certified or strong understanding of Lean Six Sigma concepts.
• Excellent written and verbal communication; proficient in Excel and PowerPoint.

Responsibilities

• Deliver and maintain Next-Gen Shared Services Quality standards.
• Audit compliance, root-cause analysis and remediation planning.
• Drive Kaizen initiatives and continuous improvement.
• Ensure ISO/QA playbook adherence and timely reporting.
• Collaborate across teams for coaching and mentoring.

Skills

Lean Six Sigma Yellow/Green Belt

RCA / QC tools

Domain knowledge Life & Pension

Analytical mindset

Communication skills

Education

Graduate / Post Graduate

Tools

Excel

PowerPoint

Job description

Assistant Manager - Transactional Quality ( Life & Pensions Insurance/ Six Sigma/ Process Excellence) - Bangalore

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Primary Duties & Responsibilities

• Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU
• Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
• Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance
• Ensure continued calibration to the quality framework
• Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
• Facilitate Kaizen initiatives within the team
• Accountable for customer complaint resolution process
• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
• Responsible for timely & accurate reporting, updates and business insights
• Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring

Desired Experience and Skills

• Graduate / Post Graduate
• Overall work experience of minimum 4-5 yrs.; minimum 2-2.5 yrs. experience in Quality
• Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms
• Domain expertise in Life & Pension Insurance, with strong knowledge of policy administration, claims, underwriting, regulatory requirements, and end-to-end insurance operations.
• Excellent Communication skills- written &verbal
• Working knowledge of Excel & PowerPoint
• Should have analytical bent of mind
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset

Qualifications

Graduate Experience Level Mid Level