Assistant Manager - Sports Arena & Events

Gujarat International Finance Tec City (GIFT); Gandhinagar; On-site; INR 29,000 - 92,000; Full time

Job summary

GIFT City, Gandhinagar seeks a contract-based Sports Arena Operations Manager to oversee daily readiness, coordinate with the O&M partner, plan tournaments and corporate events, and maintain safety and service standards. You will drive coordination across security, maintenance, and branding teams, ensuring high-quality user experiences.

The role requires 3+ years in sports facility or events operations, with strong vendor management and MIS reporting skills.

Qualifications

• Graduate in Sports Management, Event Management, Hospitality Management, Business Administration, Facility Management or any relevant discipline.
• 3+ years of relevant experience in sports facility/arena management, event management, hospitality, club/recreation management or similar operations.
• Experience in managing sports events, corporate events or coordinating with facility management/O&M agencies will be preferred.

Responsibilities

• Monitor day-to-day operations and readiness of the Sports Arena, including sports facilities, playing areas, equipment and common amenities.
• Coordinate with the appointed operator/O&M agency for facility operations, maintenance, housekeeping, security and other support services.
• Plan and coordinate sports tournaments, leagues, corporate events, recreational activities and other programmes at the Arena.
• Coordinate venue requirements, scheduling, manpower, equipment, access, safety and other arrangements for events.
• Monitor facility bookings, utilization, footfall, user feedback and service issues, and coordinate timely resolution.
• Monitor the operator's performance against defined KPIs, SLAs, service standards and contractual obligations and escalat deviations to the reporting authority.
• Coordinate with internal departments including Security, Fire & Safety, Maintenance, Administration and Branding & Communications for smooth operations and events.
• Ensure compliance with approved safety, access control, capacity and facility usage guidelines.
• Maintain records relating to bookings, events, utilization, incidents and operational performance and prepare periodic MIS for management.
• Assist in monitoring revenue/collections, operational expenditure and inventory, wherever applicable.
• Identify opportunities to enhance utilization of the Arena through tournaments, leagues, corporate programmes, academies and other activities.
• Undertake any other responsibility related to Sports Arena operations and events as assigned by the Competent Authority.

Skills

Sports & Facility Operations

Event Planning and Execution

Vendor/Agency Coordination

Stakeholder Management

Customer Service

Safety & Crowd Management

MIS & Reporting

Communication and Coordination Skills

MS Office and digital booking/管理 系统

Job description

Objective of Role

To support the effective operation and utilization of the Sports Arena at GIFT City and coordinate sports, recreational, corporate and other events. The role will monitor the performance of the appointed operator/O&M agency and ensure facility readiness, service quality, safety and a positive user experience.

Position type

-on contract for a period of 3 years from the date of joining, extendable based on organization needs and candidates performance.

Pay Band

• Commensurate with qualifications and experience. (in the pay-scale of Rs.29,200-92,300 as per 7th CPC)

Qualifications

• Graduate in Sports Management, Event Management, Hospitality Management, Business Administration, Facility Management or any relevant discipline from a recognized institution.

Experience

• 3+ years of relevant experience in sports facility/arena management, event management, hospitality, club/recreation management or similar operations.
• Experience in managing sports events, corporate events or coordinating with facility management/O&M agencies will be preferred.

Role Descriptions

• Monitor day-to-day operations and readiness of the Sports Arena, including sports facilities, playing areas, equipment and common amenities.
• Coordinate with the appointed operator/O&M agency for facility operations, maintenance, housekeeping, security and other support services.
• Plan and coordinate sports tournaments, leagues, corporate events, recreational activities and other programmes at the Arena.
• Coordinate venue requirements, scheduling, manpower, equipment, access, safety and other arrangements for events.
• Monitor facility bookings, utilization, footfall, user feedback and service issues, and coordinate timely resolution.
• Monitor the operator's performance against defined KPIs, SLAs, service standards and contractual obligations and escalatel deviations to the reporting authority.
• Coordinate with internal departments including Security, Fire & Safety, Maintenance, Administration and Branding & Communications for smooth operations and events.
• Ensure compliance with approved safety, access control, capacity and facility usage guidelines.
• Maintain records relating to bookings, events, utilization, incidents and operational performance and prepare periodic MIS for management.
• Assist in monitoring revenue/collections, operational expenditure and inventory, wherever applicable.
• Identify opportunities to enhance utilization of the Arena through tournaments, leagues, corporate programmes, academies and other activities.
• Undertake any other responsibility related to Sports Arena operations and events as assigned by the Competent Authority.

Skills Required

• Sports & Facility Operations
• Event Planning and Execution
• Vendor/Agency Coordination
• Stakeholder Management
• Customer Service
• Safety & Crowd Management
• MIS & Reporting
• Communication and Coordination Skills
• MS Office and digital booking/management systems

The position may require working during evenings, weekends and holidays depending on Arena operating schedules and events. The incumbent should be willing to undertake on-ground responsibilities during major sports and other events.

Candidates applying should be able to join within a month of receiving the offer letter.

Location: GIFT City, Gandhinagar