Senior Analyst - Benefit Support

r3 Consultant; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

r3 Consultant in Pune is seeking a Senior Analyst for Benefits Support Management. This role involves comprehensive support for policy renewals, specifically in US Health Insurance. The ideal candidate will have over 4 years of healthcare insurance experience and advanced computer skills.

Responsibilities include acting as the primary point of contact, ensuring regulatory compliance, and managing multiple tasks effectively. Strong organizational skills and proactive problem-solving are essential for this position.

Qualifications

• 4+ years of experience in healthcare insurance exclusively in employee benefits or customer care.
• Expertise in data and voice processes.
• Transition/onboarding of service (good to have, not mandatory).

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support.
• Understand and implement US Health Insurance regulatory standards and procedures.
• Ensure end-to-end support of the policy lifecycle services.

Skills

Excellent written and oral communication skills

Advanced computer skills (Outlook, Word, Excel, PowerPoint)

Interpersonal skills to foster strong relationships

Insurance domain knowledge

Proactive and self-reliant approach to problem-solving

Strong organizational and time-management skills

Education

Graduate with 4+ years of experience in healthcare insurance

15 years of education (10+2+3 years degree)

Insurance certification (good to have)

Job description

JD for Senior Analyst - Benefits Support Management

Service Support Associate serves as the primary point of contact for the US branch, providing end‑to‑end support for policy renewals, including documentation management.

A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred.

Primary Responsibilities

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support.
• Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
• Ensure end‑to‑end support of the policy lifecycle services; conduct end‑to‑end renewal activities as a US Health Insurance domain expert.
• Coordinate with internal operations teams to complete renewal activities on time.
• Handle queries effectively to minimize rework at the service center.
• Identify risks and issues and navigate them to successful resolution.
• Maintain strong time management and organizational skills.
• Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
• Work independently and effectively manage multiple tasks simultaneously.

Skills and Competencies

• Excellent written and oral communication skills.
• Advanced computer skills (Outlook, Word, Excel, PowerPoint).
• Interpersonal skills to foster strong relationships.
• Insurance domain knowledge.
• Proactive and self‑reliant approach to problem‑solving.
• Strong organizational and time‑management skills.

Minimum Qualifications and Experience

• Graduate with 4+ years of experience in healthcare insurance exclusively in employee benefits or customer care, with expertise in both data and voice processes.
• 15 years of education (10+2+3 years degree) is required.
• Insurance certification – good to have (not mandatory).
• Transition/onboarding of service – good to have (not mandatory).