Client Services Lead

NARDAC; Mumbai; Hybrid; INR 1,200,000 - 1,500,000; Full time

Job summary

A global insurance service provider is seeking an experienced administrative support professional in Mumbai. The role combines responsibilities for operational support across international teams, requiring significant experience in general insurance, especially within the London market. Applicants must possess strong English communication skills and knowledge of MS Office tools. This hybrid position involves working 2 days from home and 3 days in the office to enhance service delivery for clients and colleagues.

Qualifications

• 7 or more years of work experience.
• Minimum 4 years of General Insurance Background is mandatory.
• Prior experience in the London Insurance Market is preferable.

Responsibilities

• Provide administrative support services to clients.
• Coordinate with teams globally for insurance business.
• Ensure timely issuance of policy documentation.

Skills

Excellent English communication skills

Proactiveness

Flexibility to deal with different time zones

Education

Graduate in business administration or risk management

Tools

MS Word

Excel

Job description

Location: Hybrid – 2 days Work from Home and 3 days at the Office

Job Description:

Overall responsibility for providing administrative support services to clients of NARDAC Insurance Services globally.

• Assist in the implementation and maintenance of operational policies and procedures.
• Coordinate with US and UK teams, as well as group companies, to ensure smooth placement and servicing of Property & Casualty insurance business.
• Work closely with brokers to understand client requirements and provide effective operational support.
• Ensure accurate and timely issuance of policy documentation, and maintain renewal, new business, claims, and fiduciary records managed from India.
• Prepare and collate underwriting submissions, insurance documentation, and reports to support timely negotiations with underwriters.
• Support the establishment and monitoring of robust SLAs for services delivered from India.
• Drive process improvements to enhance turnaround time and overall client experience.
• Develop and maintain strong data management and management information (MI) frameworks.
• Foster collaboration and accountability in line with company objectives.

The overall goal is to deliver timely, professional, and sustainable service levels for clients and colleagues.

Job Requirements:

• Graduate in business administration, risk management or a similar field.
• 7 or more years of work experience.
• Minimum 4 years of General Insurance Background is mandatory.
• Prior experience in the London Insurance Market is preferable.
• Excellent English communication skills (Speaking, listening and writing).
• Good knowledge of MS Word and Excel.
• Inherent high degree of initiative and proactiveness.
• Flexibility to deal with different time zones during the tenure (India, US and UK)