Assistant Manager Service

Johnson Controls, Inc.; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Johnson Controls, Inc. in Chennai seeks a Service Engineer to install, commission, maintain and troubleshoot Building Management Systems and ELV/Security solutions.

You will ensure system uptime, safety compliance and effective customer support. Responsibilities include on-site installation, testing, preventive maintenance, fault diagnosis across fire, CCTV, access control, and intrusion systems; document service reports; coordinate with customers and teams; provide training and participate in

Qualifications

• Diploma or Bachelor's in Electrical/Electronics/Instrumentation/Automation/Mechatronics.
• Certifications in Fire & Security Systems are advantageous.
• 2–6 years of experience in installation/commissioning/servicing of Fire, Security, ELV, or Building Automation Systems.

Responsibilities

• Install, test, commission, and maintain Fire & Security Systems according to service schedules.
• Diagnose and resolve faults in fire alarm, CCTV, access control, intrusion alarm, and control systems.
• Attend service calls and ensure timely closure of customer complaints.
• Maintain service reports and documentation; coordinate with customers and teams.
• Ensure compliance with safety regulations and company procedures; support upgrades and integrations.
• Provide technical training and participate in on-call support when required.

Skills

Fire Alarm Systems

CCTV

Access Control

Intrusion Alarm

ELV Systems

BMS

PLC Basics

Electrical Schematics

Troubleshooting

Customer Service

Education

Diploma / Bachelor's Degree in Electrical/Electronics/Instrumentation/Automation/Mechatronics

Job description

Job Summary

The Service Engineer will be responsible for installation, commissioning, maintenance, troubleshooting, and servicing of Building Management Systems (BMS), Fire Alarm Systems, Access Control Systems, CCTV Surveillance Systems, Intrusion Detection Systems, and other ELV/Security solutions. The role requires strong technical expertise, customer interaction skills, and the ability to ensure system uptime and compliance with safety standards.

Key Responsibilities

• Perform installation, testing, commissioning, and maintenance of Fire & Security Systems.
• Diagnose and resolve faults in fire alarm, CCTV, access control, intrusion alarm, and control systems.
• Conduct preventive and corrective maintenance activities as per service schedules.
• Attend service calls and ensure timely closure of customer complaints.
• Maintain service reports, maintenance records, and documentation.
• Coordinate with customers, subcontractors, and internal teams for project execution and service delivery.
• Ensure compliance with safety regulations, quality standards, and company procedures.
• Support system upgrades, modifications, and integration activities.
• Provide technical training and guidance to customers when required.
• Participate in on-call support and emergency breakdown response.

Required Skills & Competencies

• Knowledge of Fire Detection & Alarm Systems.
• Experience with CCTV, Access Control, Intrusion Alarm, and ELV Systems.
• Understanding of Control Systems, BMS, and PLC basics is preferred.
• Ability to read electrical schematics, wiring diagrams, and technical drawings.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Familiarity with safety standards and statutory compliance requirements.

Qualifications

• Diploma / Bachelor's Degree in Electrical, Electronics, Instrumentation, Automation, Mechatronics, or related discipline.
• Relevant certifications in Fire & Security Systems are an advantage.

Experience

• 2 to 6 years of experience in installation, commissioning, or servicing of Fire, Security, ELV, or Building Automation Systems.