Assistant Manager - Sales Training, Van Heusen

Aditya Birla Lifestyle Brands Limited; Karnataka; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Aditya Birla Lifestyle Brands Limited in Karnataka is seeking a Training Manager to build the capability of 1000+ frontline employees through structured training and development initiatives. You will act as a performance consultant, addressing people-related performance issues in critical markets and shaping learning culture across the organization.

You will collaborate with Operations, Buying & Merchandising, Product, Visual Merchandising and Marketing to conceptualize and drive

Qualifications

• Experience in Retail Operations and learning & development.
• Ability to drive capability building without direct reporting relationships.
• Strong content creation and in-store training delivery skills.
• Vendor management to support the learning agenda.

Responsibilities

• Build training architecture with frontline trainers and dashboards.
• Deliver training content and manage classroom/onsite and in-store learning.
• Coach Store Managers and RMMs to become trainers and coaches.
• Coordinate with Brand/Category teams and external vendors as needed.
• Develop and refine assessment structures for training effectiveness.

Skills

Training & development

Content development

Vendor management

Influencing skills

Performance consulting

Tools

MST platform

Job description

Job Purpose

To build people and organizational capability of all front end employees through structured training and development initiatives and build a culture of learning, coaching and performance. Act as a performance consultant by strategically addressing people related performance issues in critical markets.

Job Context & Major Challenges

The Training manager is the custodian of capability building and performance of the 1000+ workforce spread across the country.

• To build training architecture (Operations managers as Trainers, Building training content and build training processes and dashboards) to deliver on the capability building agenda.
• To be adept at training delivery, content development and training management. This role requires a unique blend of expertise in Retail Operations and learning & development.
• To work with Operations, Buying & Merchandising, Product, Visual merchandising, Marketing functions to conceptualize, create and drive relevant performance enhancing initiatives beyond the basic capability building.
• To identify, evaluate and work with competent vendors to support in executing the learning agenda for the brand/channel
• superior influencing skills to be able to drive Operations teams and other function as none of them would have a reporting relationship though they are driven by similar business objectives

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Product Training 1. Basic Product Training for CCA though regular content creation and daily in store learning material

• Advanced product training for Store Managers on Project drive category
• Seasonal Product Training Manuals delivery
• Identifying the need and delivering in-store product training
• Identify and groom SM and MRM as trainers for delivering product training
• Plan around assessment structure
• Enabling MRM/VMI to test and improve product knowledge
• Co-ordinate with third parties for any specific training requirement – like Brand specific category (Product Team)
• Developing content or fine tuning the existing one according to business need

KRA2 Execution of Standard Retail Processes – Capability Building and Succession Planning For Store Manager ,MRM Development 1. Developing and maintaining systems to ensure smooth store operations through store checklist

• Building VM capabilities in store team through MRM/VMI driving VM champ program
• Maintenance and usage of MST platform for store communications
• Building and handholding Store Manager as Coaches
• Conducting development centre for SM and MRM development through classroom training, on the job project and handholding
• Identify top talent pool of Store Manager and ensure their grooming through dedicated training, projects or stints

KRA3 Store Project intervention for Category improvement 1. Pilot the program with a set of stores

• Spend time at the store handholding the participants
• Make the required adjustments in content and suggest changes if any regd. Ways of working
• Help participants achieved desired outcomes
• Establish evidence for effectiveness of the intervention