Manager - Sales Training

Aditya Birla Lifestyle Brands Limited; Karnataka; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Aditya Birla Lifestyle Brands Limited seeks a Training Manager to safeguard capability building for 1000+ associates nationwide, blending retail operations with learning & development.

The role drives training content, delivery, dashboards and processes, works with Operations, Buying & Merchandising, Product, Visual Merchandising and Marketing to deliver performance enhancing initiatives, and oversees vendor engagement.

Responsibilities

• Developing and implementing training architecture for capability building.
• Delivering training content, dashboards and processes; blending retail ops with learning & development.
• Collaborating with Operations, Buying & Merchandising, Product, Visual Merchandising, Marketing to drive performance initiatives.
• Identifying and engaging vendors to support the learning agenda for the brand/channel.
• Influencing cross-functional teams to achieve business objectives.

Job description

Job Context & Major Challenges

The Training manager is the custodian of capability building and performance of the 1000+ workforce spread across the country.

• To build training architecture (Operations managers as Trainers, Building training content and build training processes and dashboards) to deliver on the capability building agenda.
• To be adept at training delivery, content development and training management. This role requires a unique blend of expertise in Retail Operations and learning & development.
• To work with Operations, Buying & Merchandising, Product, Visual merchandising, Marketing functions to conceptualize, create and drive relevant performance enhancing initiatives beyond the basic capability building.
• To identify, evaluate and work with competent vendors to support in executing the learning agenda for the brand/channel
• superior influencing skills to be able to drive Operations teams and other function as none of them would have a reporting relationship though they are driven by similar business objectives

Job Purpose

Job Purpose Description

Job Context & Major Challenges

The Training manager is the custodian of capability building and performance of the 1000+ workforce spread across the country.

• To build training architecture (Operations managers as Trainers, Building training content and build training processes and dashboards) to deliver on the capability building agenda.
• To be adept at training delivery, content development and training management. This role requires a unique blend of expertise in Retail Operations and learning & development.
• To work with Operations, Buying & Merchandising, Product, Visual merchandising, Marketing functions to conceptualize, create and drive relevant performance enhancing initiatives beyond the basic capability building.
• To identify, evaluate and work with competent vendors to support in executing the learning agenda for the brand/channel
• superior influencing skills to be able to drive Operations teams and other function as none of them would have a reporting relationship though they are driven by similar business objectives

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Product Training

• Basic Product Training for CCA though regular content creation and daily in store learning material
• Advanced product training for Store Managers on Project drive category
• Seasonal Product Training Manuals delivery
• Identifying the need and delivering in-store product training
• Identify and groom SM and MRM as trainers for delivering product training
• Plan around assessment structure
• Enabling MRM/VMI to test and improve product knowledge
• Co-ordinate with third parties for any specific training requirement – like Brand specific category (Product Team)
• Developing content or fine tuning the existing one according to business need

KRA2 Execution of Standard Retail Processes – Capability Building and Succession Planning For Store Manager ,MRM Development

• Developing and maintaining systems to ensure smooth store operations through store checklist
• Building VM capabilities in store team through MRM/VMI driving VM champ program
• Maintenance and usage of MST platform for store communications
• Building and handholding Store Manager as Coaches
• Conducting development centre for SM and MRM development through classroom training, on the job project and handholding
• Identify top talent pool of Store Manager and ensure their grooming through dedicated training, projects or stints

KRA3 Store Project intervention for Category improvement

• Pilot the program with a set of stores
• Spend time at the store handholding the participants
• Make the required adjustments in content and suggest changes if any regd. Ways of working
• Help participants achieved desired outcomes
• Establish evidence for effectiveness of the intervention