Assistant Manager - Retail Excellence

Bridging Talents; Gurugram District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Bridging Talents is seeking a seasoned professional to lead Retail Excellence and Customer Experience initiatives across India. The role focuses on audits, SOP governance, and cross-functional coordination to raise process and service standards.

Ideal candidates bring 7–10 years of relevant experience, strong CX and store-ops expertise, and proven vendor management, with willingness to travel nationwide. This position drives regional process excellence and stakeholder alignment.

Qualifications

• 7–10 years in Retail Excellence, Store Operations or Customer Experience.
• Strong understanding of store audits, SOPs, CX, and VM-Ops integration.
• Agency and vendor management experience.
• Willing to travel pan India.

Skills

Retail Excellence

Store Operations

Customer Experience

Vendor Management

Travel Flexibility

Job description

Role Purpose:

To drive exceptional Customer Experience and Process excellence across the region by leading audits, SOP governance, training, vendor management, and cross-functional coordination.

Required Candidate profile

• 7-10 years in Retail Excellence / Store Operations / Customer Experience
• Strong understanding of store audits, SOPs, CX, and VM-Ops integration
• Agency and vendor Management
• Open to travel pan India.