Assistant Manager Retail Banking

Right Move; Pune District; On-site; INR 1,350,000 - 1,650,000; Full time

Job summary

Right Move in Pune is seeking an experienced Retail Banking Assistant Manager to lead Banking Operations and client delivery during US hours.

The role requires 10+ years in retail banking operations, 70-80 FTE leadership, Lean Six Sigma certification, and strong governance with KPIs and SLAs.

Qualifications

• 10+ years of experience in managing Retail Banking Operations.
• Managed teams of 70-80 FTE with transition experience.
• Lean and Six Sigma certified.
• Knowledge of regulatory guidelines in banking.
• Ability to handle client escalations and maintain client relationships.
• Experience in governance calls with clients for process management.
• End-to-end planning, metrics review and root cause analysis.

Responsibilities

• Governance calls with clients to ensure effective process management.
• Manage operations through end-to-end planning, metrics review and root cause analysis.
• Drive process improvements and implement recommendations.
• Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery.
• Ensure adherence to KPIs and SLAs in service delivery.

Skills

Leadership

Team management

Regulatory compliance

Escalations handling

Six Sigma

Process improvement

Client relationship management

KPI & SLA management

Job description

We are looking for a Retail Banking Assistant Manager for one of our esteemed clients in Pune having experience into Banking Operations, Retail Banking , BFSI, Financial Services, Operations Manager, Senior Manage, Delivery Manager , Operations Head, Escalations, SLA, KPI , Client Management.

Exp: -10+ years

CTC - Upto 15 LPA

Location: Pune

Shifts : - US Shift

Job Description

• 1. 10+ Years of experience in managing Retail Banking Operations, 8+ Years in leadership role
• 2. Experience of having managed team of with a span of 70-80 FTE, having managed transition
• 3. Ability to build & motivate teams
• 4. Understanding of regulatory guidelines/ laws in banking industry
• 5. Ability to manage Client escalations and Client relationships
• 6. Lean and Six Sigma certified
• 7. Knowledge of technological and industry level trends
• 8. Willing to work from office and US business hours.
• 9 Handle 2nd level escalations
• 10 . Managing a group of supervisor in customer driven environment
• -Ensure adherence to KPI and SLAs in service delivery Ensure attritions targets are not breached
• Actively participate in governance calls with the clients for effective process management . Manage operations through end-to-end planning, metrics review and root cause analysis Manage Client relationship as part of operations delivery;
• Drive change by successful implementation of process improvement recommendations . Review overall staff performance and recommend training needs Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery .