Assistant Manager Quality & Technical Support

Trane Italia; Gurugram District; Hybrid; INR 800,000 - 1,100,000; Full time

Job summary

Trane Technologies is seeking a skilled service quality specialist to support India operations with daily quality tracking, issue reporting, and on-site interventions. You will train customers, support teams nationwide (on-site & virtual), and coordinate with OEMs to ensure warranty and service standards are met, with travel across India and SAARC as required.

The role emphasizes issue resolution, timely alerts, and collaboration with regional teams to maintain high quality standards.

Responsibilities

• Tracking quality hot jobs daily and preparing effective solutions for end users.
• Reporting quality issues with data and PCA to factory and regional technical support to obtain solutions.
• Engaging with factory quality teams to improve quality.
• Imparting training to key account customers across India.
• Providing technical support to teams across India (on-site & virtual).
• On-site intervention during escalations to resolve major issues.
• Meeting customers during conflicts to explain issues technically.
• Disseminating service alerts from API to all teams timely.
• Following up with teams for epidemic quality issues in OEM components per cut-off dates.
• On-the-job training for service teams during major overhauls/interventions at site.
• Training of service teams, customer consultants and sales teams across India.
• Coordinating with local OEMs for warranty and out-of-warranty service supports.
• Guiding local service vendors about SOP & Trane standards.
• Arranging local OEM trainings for Service team.
• Willing to travel across India & SAARC as needed.

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

• Tracking quality hot jobs on daily basis and preparing effective solution to end users.
• Reporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.
• Continuous engagement with factory quality teams to improve quality
• Imparting training to key account customers across India
• Technical support to teams across India (on-site & Virtual)
• On site intervention during escalations to resolve major issues.
• Meeting customers during conflict situations to explain issues technically.
• Service alert from API - dissemination to all teams time to time.
• Continuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring
• On the job training teams during major overhauls/interventions at site.
• Training of service team, Customer consultants and sales teams across India
• Monitoring & reporting COPQ - Discussing the same with API on monthly meeting - Europe team during quarterly SCC
• Coordinating & partnering with local drive OEMs for warranty and out of warranty service supports
• Guiding the local service vendors and suppliers about SOP & Trane standards
• Arranging local OEM trainings to Service team
• Ready/Willing to travel across India & SAARC based on need.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, and any legally protected status.